Summary
Overview
Work History
Education
Skills
Computer Skills
Timeline
Generic

Erica Wilson

Dallas, TX, USA

Summary

With a proven track record at Dallas County, I excel in document management and effective communication, enhancing court operations through meticulous record-keeping and staff training. My adaptability and expertise in legal compliance significantly improved retrieval times, showcasing my commitment to efficiency and confidentiality.

Willing to assume responsibility, self-motivated, and possess a high degree of professional integrity. Well-rounded, flexible, team player, with the ability to learn quickly. Organized, inquisitive problem solver who enjoys challenges.

Seeking a stable position with growth potential and an opportunity for advancement with multiple job duties.

Overview

19
19
years of professional experience

Work History

Chief District Court Clerk

Dallas County
Dallas
11.2012 - Current
  • Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of documents provided.
  • Recorded and maintained official court records with high accuracy.
  • Attended required meetings and as well as training sessions to develop and maintain understanding of current conventions and laws.
  • Processed legal filings, ensuring compliance with court procedures.
  • Prepares and processes Plea paperwork, warrants, bonds, PR Bonds and other documents necessary for daily courtroom operations.
  • Trained new staff on court procedures and document handling practices.
  • Responded to inquiries from attorneys, law enforcement, and the public.
  • Maintained confidentiality of sensitive information per legal requirements.
  • Served as a liaison between the prosecutor, attorneys, judges, probation officers, and court coordinator.
  • I answer face-to-face and telephone requests for information about warrants, and other court documents, or procedures.
  • Scanned paper documents into electronic format for storage in computer databases.
  • Provided customer service to the public regarding court procedures and case status.
  • Reviewed paperwork submitted by attorneys to verify accuracy before submitting it to the judge.
  • Facilitated communication between the court and involved parties for case updates.
  • Utilized court management software to track cases and generate reports.
  • Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
  • Collaborated with other departments within the courthouse to ensure efficient operation.
  • Answered phone calls from members of the public regarding inquiries about upcoming hearings or trials.
  • Verified accuracy of case information entered into the computer system prior to hearings or trials.
  • Provided administrative support to the court staff by preparing and filing legal documents.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Records Clerk

Dallas County
Dallas
01.2010 - 11.2012
  • Provided file, document and record access to appropriate personnel.
  • Developed and maintained a cataloging system that improved retrieval times by a significant margin.
  • Operated mechanized files to retrieve records.
  • Modified or improved filing systems or implemented new filing systems.
  • Responded promptly to inquiries about records management processes.
  • Created or updated records with new files or information.
  • Input data into computer systems to support document and information retrieval.
  • Sorted or classified information according to content, purpose or user criteria.
  • Consolidated outdated files to inactive storage, following guidelines and legal requirements.
  • Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
  • Filed physical copies of important documents for future reference.
  • Tracked materials removed from files to facilitate return process.
  • Retrieved, sorted, copied and filed all documents and paperwork.
  • Coordinated the transfer of records between departments, ensuring secure and timely delivery.
  • Managed all paperwork and accurately filed each piece alphabetically and according to significance.
  • Answered questions about records or files.
  • Located, retrieved and copied information in response to requests and delivered to authorized users.
  • Tracked file movement and researched document histories.
  • Retrieved documents stored in microfilm or microfiche and placed in viewers for reading.
  • Located missing records by searching files or contacting individuals assigned to records.
  • Conducted regular audits of records to ensure compliance with legal and company standards.
  • Trained new staff on record management systems and processes, enhancing team efficiency.

Records Clerk

Dallas County
Dallas
06.2006 - 01.2010
  • Provided file, document and record access to appropriate personnel.
  • Developed and maintained a cataloging system that improved retrieval times by a significant margin.
  • Added new material to file records or created new records.
  • Modified or improved filing systems or implemented new filing systems.
  • Responded promptly to inquiries about records management processes.
  • Created or updated records with new files or information.
  • Implemented security protocols to protect confidential information stored in databases.
  • Input data into computer systems to support document and information retrieval.
  • Consolidated outdated files to inactive storage, following guidelines and legal requirements.
  • Classified information into chronological, alphabetical, or numerical order.
  • Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
  • Tracked materials removed from files to facilitate return process.
  • Retrieved, sorted, copied and filed all documents and paperwork.
  • Coordinated the transfer of records between departments, ensuring secure and timely delivery.
  • Maintained records of materials using logbooks or computers and generated computerized reports.
  • Answered questions about records or files.
  • Located, retrieved and copied information in response to requests and delivered to authorized users.
  • Tracked file movement and researched document histories.
  • Retrieved documents and files from the records room.
  • Performed routine inventory checks and notified supervisors of needed materials and shortages.
  • Updated recordkeeping policies and procedures to reflect changes in legislation or business needs.
  • Assisted other departments with retrieving archived materials.
  • Responded to audit requests, providing all necessary documentation and information in a timely manner.
  • Analyzed large volumes of data quickly and accurately.

Education

Associate of Arts - Criminal Justice

Everest College
Arlington, TX
05-2014

High School Diploma -

South Oak Cliff High School
Dallas, TX
05-2002

Skills

  • Document management
  • Legal compliance
  • Court reporting
  • Records retention
  • Case tracking
  • Database management
  • Attention to detail
  • Time management
  • Customer service
  • Effective communication
  • Team collaboration
  • Public relations
  • Problem solving
  • Staff training
  • Conflict resolution
  • Court procedures
  • Data entry
  • Records management
  • Legal documents
  • Confidentiality
  • Court operations support
  • File management
  • Document preparation
  • Office management
  • Court records research
  • Creative problem solving
  • Dispute resolution
  • Adaptability and flexibility
  • Problem-solving
  • Multitasking Abilities
  • Document verification
  • Reliability
  • Task prioritization

Computer Skills

Windows 95-Windows 8, MS Word, MS excel, AIS, Kronos, Forvus, OnBase, Odyssey

Timeline

Chief District Court Clerk

Dallas County
11.2012 - Current

Records Clerk

Dallas County
01.2010 - 11.2012

Records Clerk

Dallas County
06.2006 - 01.2010

Associate of Arts - Criminal Justice

Everest College

High School Diploma -

South Oak Cliff High School

Similar Profiles

CREATE PROFILE
Erica Wilson