Erica Win
Ridge,NY
Summary
Dedicated Residential Manager experienced in multitasking and working under pressure. Organizes activities and events for families to inhibit stress and provide optimal experiences. Skilled at managing household budgets and finances to encourage proper use of available funds. Proven leader with a track record of enhancing safety and fostering a supportive community at Maryhaven Center of Hope. Excelled in staff training and crisis intervention, boosting team performance and resident satisfaction. Skilled in safety management and exceptional organization, achieving significant improvements in living conditions and operational efficiency.
Overview
17
17
years of professional experience
Work History
Residential House Manager
Maryhaven Center Of Hope
10.2020 - Current
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
- Recruited hired, and trained new staff members, cultivating a high-performance team dedicated to excellent resident service.
- Developed strong relationships with residents, fostering a positive and supportive living community.
- Managed budgets and financial records to ensure responsible allocation of funds for maintenance, improvements, and events.
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
- Complete payroll for staff.
Assistant Manager
Maryhaven Center Of Hope
10.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Promoted to Residential Manager within 1 year.
DSP
Epic
03.2016 - 10.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
School Bus Driver
Town Bus
08.2007 - 10.2020
- Drive kids to and from school safely.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Education
Associate of Science - Criminal Justice
Briarcliffe College
Patchogue05.2016
Skills
- Exceptional organization
- Safety Management
- First Aid Training
- CPR
- AMAP
- SCIP
- Crisis Intervention
- Staff Training
- Employee Scheduling
- Grocery shopping
Timeline
Residential House Manager
Maryhaven Center Of Hope
10.2020 - Current
Assistant Manager
Maryhaven Center Of Hope
10.2020 - Current
DSP
Epic
03.2016 - 10.2020
School Bus Driver
Town Bus
08.2007 - 10.2020
Associate of Science - Criminal Justice
Briarcliffe College
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