Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Work Availability
Timeline
Awards
Generic

Erica Wingrove

Office Administration
Magnolia,USA

Summary

Seasoned professional with over three decades of experience, recognized for deep expertise and proactive approach in achieving impactful outcomes. Adept at driving results through knowledge and initiative, consistently exceeding expectations and delivering value to the organization.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Sales Solutions Specialist/Post Sale Support/CHT Team

FedEx-Solutions
07.2021 - 07.2025
  • Researcher – Deep research, internal systems, Worldwide Web, Hoovers, pricing, worldwide legal customer structure
  • Created updated territory catalogs, training materials and troubleshooting guides to support sales team using CHT/iSell.
  • Analysis of pricing structures
  • Administered pricing changes
  • Analyze legal customer structure
  • CHT expert also in esot, eics, eprs, PROUD pricing system, PCT, salesforce, iSell
  • Provided exceptional customer service, addressing concerns promptly and ensuring complete satisfaction.
  • Participated in industry events, establishing valuable networking connections for potential business opportunities.

Administrative Assistant to District Sales Manager

FedEx Services
05.2016 - 07.2021
  • Office Administration. 24 employees. Volunteered to manage 2 teams for 2 years during hiring freeze.
  • Simulations – Account Moves, research, CHT, Hoovers, Bloomberg, Web, iSell
  • CHT
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Monthly One on Ones with sales
  • Weekly reporting to district, regional managers, and sales
  • ISell cases, claims, global customer trends, SIMS, calendar management, new account setup
  • Houston Astros Admin Administrator/liaison Minute Maid Park
  • Oversee and implement all department orders/work orders, office supplies, contracts, contractors, office repairs, city events
  • Supported management/staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues. Hyatt Hotel
  • United Way and FedEx Cares Volunteer

Work Control Coordinator

MD Anderson
01.2015 - 05.2016
  • SAP Reporting/delegation - upper management.
  • Order parts and supplies HVAC, plumbing, electrical, and maintenance
  • Create and complete work orders
  • Govern timely receipt of parts and supplies delivery directly with Vendors
  • Daily heavy data entry; results, completed work, and outcomes

Vendor Dispute Resolution Admin II

Sysco
08.2012 - 01.2015
  • Analyze agreements causing billing errors
  • Scrutinize SAP system issues causing agreement failure. Instrumental in flagging major system errors
  • Consistently resolve disputes above target- ranking in the top 5% successful closures
  • Reconcile A/R accounts for over 100 vendors
  • Claims – Create, post, payout, rebill /repayment internal and freight carriers
  • Research and resolve purchase order discrepancies on charge backs deciphering item, cost, or location discrepancies
  • Key Results:

Agreements Administrator II

Sysco
03.2011 - 08.2012
  • Customer/Vendor contracts. SAP
  • Create agreements SAP
  • Maintain in depth metrics
  • Collaborate with distribution centers. Vendor contract compliance
  • Create/maintain vendor agreements in SAP
  • Created and implemented process on all of the following: improvements on Contract input, verification processes, research resolution on vendor revenue over $1 million, tracking team assigned dispute cases, SharePoint metrics
  • Created 75% of training documentation currently used for the dispute department.
  • Created and implemented spreadsheet for tracking purposes on dispersed agreements for processing. This progressed into a tool utilized by teams across multiple departments consisting of approximately 75 employees. Implemented a backup process to store documentation in SAP; still utilized two years later by backup team.
  • Requested and granted access by management to a major T-Code in SAP now utilized by entire department. This increased efficiency by 75% of the time spent on gathering information for accurate credits to vendors on Purchase Base agreements.
  • Consistently closed 25% more disputes per week than the department goal.
  • Key Results:

Logistics A/P

Sysco
03.2007 - 03.2011
  • Create/post freight- TMS system
  • Verify disbursements- Global carriers
  • Reporting to banks; monthly payout information; reconcile accounts
  • Reconciling intercompany reporting and payments for U.S and Canada
  • Revenue adjustments
  • Key Results:

Education

Associates Degree - Business Administration

Wharton County Junior College

Associates Degree - Business Administration

Houston Community College

Certificate - Leasing and Consulting

Texas Realtors Association

Certifications - Customer Relations and Business Communications

SIU

Skills

  • Strategic issue analysis
  • Critical thinking abilities
  • Trustworthy execution
  • Strong verbal communication
  • Proficient in organization techniques
  • Detail-oriented
  • Consumer demand analysis
  • Sales support expertise
  • Service excellence
  • Rapport and relationship building
  • Problem-solving aptitude
  • Strong public speaking abilities

Accomplishments

    Recipient of Regional 'LPSP'

    Recipient of LHR 'Critical Team Player'

    Recipient of Regional 'Team Player'

    'Monetary BZ'

    Regional 'Admin Award'

    Promotion in both long term positions

Affiliations

Member and Officer of Toastmasters International

Certification

Leasing and Consulting Certificate from Texas Realtors Association

SIU classes with certifications in Customer Relations and Business Communications Sysco Foods

Member and Officer of Toastmasters International

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales Solutions Specialist/Post Sale Support/CHT Team

FedEx-Solutions
07.2021 - 07.2025

Administrative Assistant to District Sales Manager

FedEx Services
05.2016 - 07.2021

Work Control Coordinator

MD Anderson
01.2015 - 05.2016

Vendor Dispute Resolution Admin II

Sysco
08.2012 - 01.2015

Agreements Administrator II

Sysco
03.2011 - 08.2012

Logistics A/P

Sysco
03.2007 - 03.2011

Associates Degree - Business Administration

Houston Community College

Certificate - Leasing and Consulting

Texas Realtors Association

Certifications - Customer Relations and Business Communications

SIU

Associates Degree - Business Administration

Wharton County Junior College

Awards

Q1FY20 Recipient of Regional “LPSP” Award, Q4FY19 Recipient of LHR “Critical Team Player” while supporting 2 Teams, Q3FY18 Recipient of Regional “Team Player” Award, Q3FY18 Monetary BZ while performing Admin for 2 teams for a long period, Q3FY17 Recipient of Regional “Admin Award”

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