Erica Winters

• Help with leading our store to a store grade of 100.
• Supervised daily store operations, ensuring compliance with company policies and procedures.
• Trained and mentored team members to enhance service quality and operational efficiency.
• Implemented inventory management strategies, resulting in optimized stock levels and reduced waste.
• Conducted regular audits of cash handling practices to maintain financial accuracy and security.
• Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
• Educated and trained staff to equip with knowledge about products, customer service and store policies.
• Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
• Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.

• Managed over 20 customer service request daily dedicating long work hours to give exceptional customer experiences.
• Achieved timely order delivery from assigned locations. Fostered clear communication with employees and customers to enhance service quality. Maintained compliance with traffic laws and safety standards while optimizing delivery routes.
• Coordinated with delivery services to ensure orders were dispatched accurately and efficiently, enhancing delivery satisfaction.
• Developed strong relationships with clients while providing reliable delivery services consistently.
• Fostered positive relationship with delivery services, ensuring smooth and timely order hand-offs.
• Utilized GPS technology to navigate rural routes accurately, minimizing delays in mail delivery services.

Achieved high satisfaction rates by effectively coordinating meal services for 125 residents through management of a 50+ member kitchen team. Diligently maintained compliance with dietary requirements in hospital settings.

• Maintained a clean and organized kitchen environment by enforcing sanitation standards and implementing efficient cleaning schedules
• Ensured compliance with health department regulations regarding food handling, storage temperatures, cleanliness, and hygiene practices
• Supervised a team of cooks in a high-volume kitchen, ensuring efficient operations and timely delivery of food orders
• Managed a team of food production workers, providing guidance, training, and performance evaluations
• Mentored junior staff members providing guidance on best practices for food handling techniques
• Operated various kitchen equipment such as grills, fryers, ovens, etc., ensuring their proper functioning
• Worked efficiently under pressure during busy service periods to meet customer demands without compromising quality

• Lead a team of dietary aides and cooks , ensuring efficient operations and high-quality food
• Trained kitchen staff on proper food handling procedures, safety protocols, and sanitation practices to maintain compliance with health regulations
• Maintained a clean and organized kitchen environment by enforcing cleanliness standards among staff members through regular inspections
• Ensured adherence to recipe specifications during food preparation by conducting frequent quality checks on finished dishes before they were served
• Resolved any resident/family complaints or concerns regarding food quality or service promptly and professionally
• Conducted performance evaluations for kitchen staff members based on established criteria such as skills, teamwork abilities, punctuality, etc
• Identified training needs within the team and developed training programs focused on improving efficiency in specific areas of operation

• Assisted in serving food and placing beverages on patients tray in a timely and efficient manner
• Followed proper food handling procedures to ensure safety and quality of products
• Cleaned workstations before, during, and after each shift to maintain a clean working environment
• Collaborated with team members to ensure smooth operation of the kitchen during busy periods
• Maintained cleanliness and sanitation standards in the kitchen, dining area, and food preparation areas
• Assisted with inventory management by monitoring stock levels, rotating products, and restocking supplies as needed
• Participated in regular staff meetings to discuss updates on menu changes or operational improvements
• Supported other team members when necessary by assisting with various tasks such as dishwashing or cleaning
• Demonstrated strong teamwork skills by effectively communicating with colleagues during high-pressure situations