Erica Wipperfurth
Middleton,WI
Summary
Goal-driven National Account Manager experienced in growing territories and building customer loyalty. Well-organized with top strengths in planning, problem solving, and project management. Bringing over 16 years of progressive sales experience.
Overview
18
18
years of professional experience
Work History
National Account Manager
Spectrum Enterprises LLC, A Charter Communications
, WI
02.2024 - Current
- Developed and implemented strategic plans to grow national accounts. Worked in close collaboration with internal teams, including finance, operations, and legal.
- Conducted market research to identify potential customers and new business opportunities.
- Designed persuasive presentations, proposals,and meeting materials to successfully advocate for the Spectrum Enterprise Product Portfolio.
- Illustrated expertise in promoting Cloud Connect,DDoS protection, VOIP solutions,and Managed Services.
- Coordinated cross-functional teams to ensure successful execution of account strategies.
- Maintained accurate records of sales activities, documenting customer contacts, meetings, and presentations.
- Provided technical expertise in cloud solutions for new projects and initiatives.
- Utilized strategic prospecting tools such as ZoomInfo, Outreach, LinkedIn, and Salesforce to generate leads effectively.
- Negotiated national-level contracts with major retailers.
- Collaborated in devising risk-mitigating strategies for business operations processes.
- Assisted in developing new strategies for VoIP network optimization and scalability.
Major Account Manager
Spectrum Enterprises LLC, A Charter Communications
Madison, WI
02.2021 - 02.2024
- Cultivated strong professional relationships with enterprise clients through personalized consultations and frequent communication.
- 141% account revenue growth in the first year in module.
- Managed contract negotiations for key accounts in the Wisconsin/Illinois region.
- Created and delivered in-depth sales presentations to potential customers.
- Collaborated closely with a sales engineer and solution specialist to ensure customer satisfaction and drive ongoing growth with enterprise accounts throughout the entire product lifecycle.
- Maintained accurate records of sales activities, documenting customer contacts, meetings, and presentations.
- Utilizing market research techniques to successfully identify prospective clients within my assigned accounts.
- Developed engaging presentations, proposals, and client meeting materials to advocate for the Spectrum Enterprise Product Portfolio. Demonstrated proficiency in promoting Cloud Connect, DDoS protection, VOIP solutions, and Managed Services.
- Provided technical expertise in cloud solutions for new projects and initiatives.
- Utilized strategic prospecting tools such as ZoomInfo, Outreach, LinkedIn, and Salesforce to generate leads effectively.
- Assisted in the development of risk-mitigating strategies for business operations processes.
- Supported in implementing innovative strategies for improved VoIP network optimization and scalability.
- Promoted from Major Account Manager to National Account Manager for exhibiting exceptional leadership abilities and surpassing revenue goals.
Major Account Manager
Verizon Wireless Wisconsin
02.2014 - 02.2021
- Maintained a track record of success by consistently surpassing sales goals with an annual growth rate of 187%.
- Hunted and closed new business opportunities with C-Level executives in highly competitive markets.
- Consistently built and cultivated business relationships to uncover customer needs and generate successful referrals.
- Maximized sales performance by delivering engaging sales presentations and conducting on-site visits with prospects and customers.
- Executed the negotiation and finalization of sales contracts.
- Prepared and coordinated RFPs. Demonstrated ability to effectively manage the RFP process. Achieved successful outcomes through meticulous preparation and coordination.
- Skilled in the utilization of technology solutions encompassing mobility, VOIP, and Cloud Computing.
Business Account Executive
Verizon Wireless Wisconsin
11.2008 - 02.2014
- Consistently achieving 100% or higher to quota month over month
- Over 1,000 net new activations yearly accomplishing 3 years Millennium Club winner
- Averaging 135% to quota
- Eam MVP 2010, 2012, 2013, and 2014
- Strong client relationship skills resulting in low churn and customer retention.
Business Account Representative
Yellow Book USA Wisconsin
10.2006 - 05.2008
- Awarded canvas leader 3 out of 4 markets 2007
- Best overall increase leader in 2007
- Achieved budget goals with renewals, revenue increase, net gain, internet book, new business, and overall book goals.
Education
Some College (No Degree) -
Certifications
High School Diploma -
Verona Area High School
Skills
- C-Level Relationship Management
- Technology Consulting
- Cross-Selling
- In-depth Knowledge of Salesforce
- Strategic Thinker and Innovator
- Effective Presentations Skills
- Sales Pipeline Management
- Business Development and Retention
- Contract Negotiation Expertise
- Adaptability to New Industries and Skills
Awards
- Team MVP 2010, 2012, 2013, and 2014 - Verizon
- Overall Top performer for team - Verizon
- Awarded Canvas Leader - Yellow Book
- 3 markets won overall best performer - Yellow Book
- 2011, 2012, 2013 Millenium Club Winner - Verizon
Timeline
National Account Manager
Spectrum Enterprises LLC, A Charter Communications
02.2024 - Current
Major Account Manager
Spectrum Enterprises LLC, A Charter Communications
02.2021 - 02.2024
Major Account Manager
Verizon Wireless Wisconsin
02.2014 - 02.2021
Business Account Executive
Verizon Wireless Wisconsin
11.2008 - 02.2014
Business Account Representative
Yellow Book USA Wisconsin
10.2006 - 05.2008
Some College (No Degree) -
Certifications
High School Diploma -
Verona Area High School
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