Erica Woell
New Smyrna Beach
Summary
Results-driven and dedicated property management professional with over 8 years of experience at GoldOller Real Estate Investments. Adept at overseeing operations, financial management, and providing exceptional customer service. Passionate about building and leading teams that prioritize employee development, long-term growth, and retention. I believe in fostering a positive work culture where employees feel valued and supported, which ultimately enhances team performance and contributes to the success of the organization. Seeking to leverage my expertise to contribute to the growth and success of the portfolio.
Overview
9
9
years of professional experience
Work History
District Community Manager
GoldOller Real Estate Investments
10.2023 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with comparative market.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes and specials to remain competitive.
- Continuously evaluate property conditions and recommend improvements.
- Analyzed operational information for impact on NOI, identified trends and recommended appropriate adjustments.
- Monitor community performance, identifying areas for improvement and adjusting strategies accordingly.
Community Manager
GoldOller Real Estate Investments
03.2019 - 10.2023
- Implemented and enforced policies and procedures to maintain highest standards.
- Provided exceptional customer service through prompt responses to inquiries from both existing residents and prospective clients.
- Conducted regular inspections of both interior and exterior of properties.
- Closely monitored retention trends to maintain high occupancy rates.
- Monitored and tracked payments and expenses, ensuring accurate financial reporting.
Assistant Community Manager
GoldOller Real Estate Investments
09.2017 - 03.2019
- Supported property manager by preparing regular updates that tracked occupancy, rent collection, and resident retention.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Processed applications efficiently by verifying all necessary documentation, strictly adhering to all application requirements to ensure overall property success, and ensuring compliance with fair housing regulations at all times.
Leasing Consultant
GoldOller Real Estate Investments
01.2016 - 09.2017
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
Education
Associate of Arts - Business Administration
Daytona State College
Daytona Beach, FL01-2010
Skills
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Resident relations
- Employee performance management
- Financial budgeting and reporting
- Operations management
- Vendor management
- Maintenance oversight
- Daily operations oversight
Timeline
District Community Manager
GoldOller Real Estate Investments
10.2023 - Current
Community Manager
GoldOller Real Estate Investments
03.2019 - 10.2023
Assistant Community Manager
GoldOller Real Estate Investments
09.2017 - 03.2019
Leasing Consultant
GoldOller Real Estate Investments
01.2016 - 09.2017
Associate of Arts - Business Administration
Daytona State College
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