Summary
Overview
Work History
Education
Skills
Certification
Permit
Timeline
Generic

Erica Woods

Oklahoma City,OK

Summary

Dynamic administrative professional with extensive experience at Hobby Lobby, excelling in documentation management and effective communication. Proven track record in claims investigation and settlement negotiations, ensuring accurate and timely resolutions. Adept at utilizing Excel for data management while fostering positive relationships with clients and team members to enhance operational efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Hobby Lobby
Oklahoma City , OK
03.2022 - Current
  • Oversaw physical and digital file management, ensuring organization of project materials.
  • Routed customer inquiries to designated department staff.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Used editing software to ensure emails, memos and documents were free of errors.
  • Maintained accurate and confidential filing systems for digital and physical records.
  • Organized sensitive materials following company guidelines.
  • Responded effectively to sensitive inquiries or complaints.
  • Coordinated project materials through organization of physical and digital files.
  • Acquired crucial insights by interviewing related parties about the claim.
  • Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
  • Evaluated evidence such as photographs and diagrams to determine recovery sources.
  • Followed up on all open matters promptly.
  • Documented and managed claim files using specialized software.
  • Prepared detailed reports on investigation findings and claim status for internal use.
  • Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
  • Investigated and evaluated property and casualty insurance claims to determine coverage and liability.
  • Investigated, documented, and reported issues for effective resolutions.
  • Balance interests of all parties through fair and reasonable settlements.
  • Evaluated scope of liability and extent of damage.

Team Leader

Walmart
Oklahoma City , OK
09.2018 - 03.2022
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Delegated daily tasks to team members to optimize group productivity.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.
  • Assigned projects and distributed tasks to team members as per area of expertise.

Picker Packer

Amazon
Oklahoma City, OK
06.2021 - 12.2021
  • Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
  • Verified accuracy of picked items by comparing them against pick list.
  • Maintained cleanliness of work area, equipment and supplies used in picking process.
  • Inspected and verified shipments for accuracy and quality assurance.
  • Labeled packages accurately with destination addresses for shipping purposes.
  • Reported any damaged products to supervisor immediately upon discovery.
  • Processed returned items according to company policies and procedures.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Used handheld scanners to key in data for packages.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Confirmed items picked for orders by keying codes into system.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Read orders to verify attributes and quantities of merchandise.

Back Office/Translator

Therapitas
Oklahoma City, OK
05.2016 - 05.2017
  • Proofread translated documents for accuracy and completeness.
  • Assisted non-English speaking clients with communication issues.
  • Reviewed source documents prior to translation to ensure clarity and understanding of the content.
  • Interpreted verbal conversations in real time into another language.
  • Delivered translation services to clients.

Administrative Technician

Oklahoma State Department of Health
Oklahoma City, OK
10.2013 - 10.2015
  • Provided administrative support to executive staff by scheduling meetings, preparing documents, and maintaining records.
  • Responded to customer inquiries in a timely manner, providing accurate information and solutions.
  • Coordinated travel arrangements for business trips and conferences.
  • Maintained filing system according to established procedures.
  • Organized office supplies inventory and placed orders when necessary.
  • Answered incoming calls on multi-line telephone system; transferred callers as needed.
  • Performed data entry tasks accurately and efficiently using Microsoft Office Suite applications.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Scanned documents into electronic format for storage in shared network drive.
  • Prepared correspondence such as memos, letters, emails.
  • Managed calendar appointments for multiple personnel simultaneously.

Education

GED -

Oklahoma City Community College
Oklahoma City, OK
08-2008

Associate of Science - Health Science

Oklahoma City Community College
Oklahoma City, OK

Skills

  • Documentation Management
  • Multi-line phone proficiency
  • Excel spreadsheets
  • Electronic Records Preservation
  • Research
  • Information Security
  • Order Fulfillment
  • Material Handling
  • Warehouse Operations
  • Effective Communication
  • Order Fulfillment
  • Effective Issue Resolution
  • Claims investigation
  • Payment processing
  • Settlement negotiations
  • Interview claimants
  • Risk management
  • Settlement determination

Certification

License Class: Adjuster

LOA Effective Date: 1/14/2025

Permit

Cleveland  County Health Department 

Food Employee Permit

Timeline

Administrative Assistant

Hobby Lobby
03.2022 - Current

Picker Packer

Amazon
06.2021 - 12.2021

Team Leader

Walmart
09.2018 - 03.2022

Back Office/Translator

Therapitas
05.2016 - 05.2017

Administrative Technician

Oklahoma State Department of Health
10.2013 - 10.2015

GED -

Oklahoma City Community College

Associate of Science - Health Science

Oklahoma City Community College

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Erica Woods