ERICA WRIGHT

• Develop and schedule maintenance plans. Create schedules for our campuses assets such as PK Heaters, Steam Boilers, Chillers HVAC systems beyond our regular monthly PMs

• Manage day to day service request and work orders. Review incoming service requests and dispatch to our technicians based on the urgency of request. Utilizing our CMMS system.

• Maintain records and Documentation for our Manifests of hazardous waste, monthly PELSAs and Water management, and licenses for assets needing yearly inspections

• Ensure safety and compliance throughout the facility ensuring we are abiding code for ICRAs, DNV and ACHA compliance.

• Inspire our technicians to want to grow within their position and maintain a positive energy throughout their daily shifts.

• Lead 40 direct reports
• Conduct daily interactive huddles giving and receiving feedback and areas of opportunity
• Impacted team culture and enhanced overall moral and environment
• Managed day to day operations overseeing operations team members including scheduling, training, performance monitoring, and development
• Round with Nurse managers to ensure all units are properly maintained and cleaned
• Complete daily room observations to ensure proper cleanliness is maintained for patient safety

• Hired and staffed team for operations 30+ direct reports including Facility Engineer, and Equipment Service Technician
• Oversaw maintenance and cleanliness for 175,000 sq ft fitness facility
• On-boarded and trained all operations team members, technicians and engineers
• 34 RTU’s and 2 innovent units. Ensured preventative maintenance and repairs on all units.
• Chemical and physical maintenance of 7 pool systems including:
• 2 lap pools: 155,000 gallons each
• 2 leisure fools 200,000 gallons each
• 3 spas 90,000 gallons each
• Strategic planning of budget, staffing, and project scope to achieve business & profitability goals
• $1.2 million monthly spend budget with 5 categories including Repair & Maintenance, Supplies, Operations Payroll, Engineering Payroll, and Technician Payroll
• Planned preventative maintenance and budgeted for repairs on Mechanical equipment HVAC RTU’s, heat pumps, gas boilers, pools, laundry equipment, fitness equipment, salon equipment, and restaurant equipment, carpentry, electrical and AV/IT, plumbing, mill work, automatic doors, elevators etc..
• Troubleshot all maintenance concerns created a plan of action for repairs determine if completed in house or outsourced to vendor.
• Built strong relationships with vendors. Ensured efficient response time and call-in troubleshooting and proper pricing
• Ensured work orders completion of preventive maintenance, repairs were completed and resolved
• Planned and properly budgeted repairs, projects and supplies of facility
• Managed and communicated monthly and quarterly budgets for R&M, Supplies, and payroll
• Planned and executed facility capital projects

• Oversaw the refurbishment and expansion of Soarin' "Around the World"adding a 3rd theater and switching the IMAX to around the world, the scents and hanglider reaction times

• Defined project scope, objectives, and deliverables from concept initiation through installation. This includes creating detailed project plans, timelines, and critical path schedules for attraction-specific elements like ride systems, audio-visual integrations, or thematic environments.

• Completed redlines for the Operating guide for training of the Attraction. Worked closely with our training team to complete the operating guide within time for training team to approve.

• Developed a test and adjust team to assist with Operations side of the Attraction. To ensure safety, efficiency and utilized their feedback to enhance the operation.

• Identified technical risks, scope changes, and potential issues early through our test & adjust team. Mitigate them through proactive strategies. Maintain RAID logs (Risks, Assumptions, Issues, Dependencies) and communicate impacts on timelines, budgets, and quality to proper leadership.

• Maintained budget and throughout the project. Worked with the construction team to resolve any issues and concerns during project. Turnover the Attraction a week early to operations for them to start their training with their team.

• Overseen the Facilities maintenance operation for EPCOT Westside welcoming 40,000+ guests daily. Managed multiple 50,000 sq ft pavilions typically 10-15 Cast members per pavilion. With Attractions, restaurants, restrooms within each pavilion

• Managed Facilities budget, planning maintenance and projects for attractions and pavilions

• Managed Engineering cast members ensure they had proper OSHA training and completed daily, monthly and weekly PMs.

• Coordinated with vendors for fire and safety and waste systems

• Monitored scheduling and made day of changes to adapt with high park velum or low park volume

• Attended all attraction downtimes and concerns made decisions to keep attractions down to investigate further. Partnering with Attraction managers to ensure the attraction is safe to turn back over after repairs have been made

• Ensure all work orders and request are completed safely and efficiently. Completed trainings with Engineering staff to cover all obstacles we could experience during shifts.

• Attractions Manager Future World West, managing 500 cast members within 6 attractions. Living with the Land, Soarin, Nemo and Friends, Spaceship Earth, Journey into imagination, Captain EO

• Recruit, hire, train, and schedule attraction cast members. conduct performance evaluations and provide coaching to foster development. This includes managing shift rotations for 24/7 park operations and reassigning staff during peak times or emergencies.

• Optimize guest experience monitor guest flow through attractions to minimize wait times. Improving attraction efficiencies by implementing enhanced processes utilizing budget targets. Create magical experiences aligned with attractions themes.

• Maintain operational efficiency coordinate maintenance and downtime schedules with engineering teams. Manage inventory for attraction supplies. Analyze daily metrics like throughput, Guest Carry target and guest satisfaction to improve processes.

• Oversaw departmental budgets for labor, supplies, and minor repairs multitask across multiple attractions or park areas collaborate with cross-functional teams, such as food & beverage or retail during events like Epcot International Food & Wine Festival.

• Promoted a collaborative and high performing inclusive team that maintained a culture of care by creating experiences for our our cast and guest.

• Led 150 Cast Members to maintain Safety, Courtesy, Show and Efficiency daily. Created a high performing team based of leading with a culture of care and consistent communication and recognition.

• Make real time decisions regarding schedule team based on park forecast. weather events, high guest volumes during festivals and optimize workflows.

• Respond to emergencies, park 101s and communicate to Duty manager

•Team development, coach Cast Members on the Disney Basics, safety procedures.

• Ownership fo Coordinator Development ensuring our coordinators to level their leadership skills and ensure readiness for leadership casting call. We held weekly Basic meetings where we focused on our areas of opportunity. What our guests are saying and engaging in team building activities. Held monthly 1:1s with all coordinators focusing on their feedback and their personal areas of opportunity.

• Supervised Custodial and Parking team for Disney Springs team of 30+ cast members, assigned tasks, monitored performance, coordinate breaks for custodial and parking cast members.
• Held daily "Track Talks' our huddles to start shift. Announce projection for forecast, recognition and department or concerns.
• Completed daily walk throughs for custodial team streets and restrooms to ensure cleanliness and Cast Member expectations are up to Disney show standards.
• Monitor parking and ensure efficient guest parking.
• Recognize cast members with Fanatic Cards and ensure they receive proper recognition
• Uphold accountability and constructive feedback to team to ensure we maintained the Disney Basics

• Maintain park cleanliness, Monitor trash, sweep guests areas, mop floors, dust surfaces, vacuum indoor areas, attend parade and firework clean-up keep the park in pristine condition

• Maintain restroom cleanliness Maintain busy guest restrooms. Monitor 3-5 restrooms with-in the one. Sweep, sanitize, replace paper products, soap, maintain trash, counter tops and sinks.

• Deliver above and beyond guest expedience provide exceptional guest service by answering questions, delivering directions, and creating magical moments, such as handing out stickers, trading pins, or assisting with lost children and item

• Train new hires the operating guide for Custodial operations. Work in zones with new hire. Review policies, appearance guidelines, documents, review area to ensure awareness.

• Train on systems CDS for clocking in, AVAC system for trash removal, Compactor and Bailer usage, Walkie usage