Erica Wyatt-Denny
Titusville
Summary
Dedicated and accomplished professional with a proven ability to excel in front-of-house (FOH) and back-of-house (BOH) positions. Recognized as Employee of the Month at both the Titusville location and my original store in Boone, NC, consistently demonstrating commitment to delivering exceptional service and maintaining high standards. Successfully balanced a full-time workload with college education, maintaining a stellar 4.0 GPA, showcasing strong work ethic and time management skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server, Cook, Back Up Cook, Shift Leader
Cracker Barrel
04.2016 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Shift Manager
Ruby Tuesday Restaurant
03.2014 - 04.2016
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Diploma - Pastry Arts
Escoffier School of Culinary and Pastry Arts
Boulder, Colorado04.2023
High School Diploma -
West Wilkes High School
Millers Creek, NC06.2009
Skills
- Multi-Tasking
- Guest Satisfaction
- Time Management
- Positive attitude and a 'how can I help' attitude
- Maintaining a friendly non-toxic work environment
Certification
- Serve Safe Certification for management
- Alcohol certification
Awards
- Employee of the Month, 09/01/20
- Employee of the Month, 06/01/21
Timeline
Server, Cook, Back Up Cook, Shift Leader
Cracker Barrel
04.2016 - Current
Shift Manager
Ruby Tuesday Restaurant
03.2014 - 04.2016
High School Diploma -
West Wilkes High School
Diploma - Pastry Arts
Escoffier School of Culinary and Pastry Arts
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