Erica Young
Orlando,FL
Summary
My core objective is working with a business I can truly contribute to, leveraging my experience, training, and various skill sets; In turn, helping the corporation grow and maximize their bottom line. During this process I want the opportunity to advance my professional career, helping me reach my goals, and maximizing my potential. I consistently expand my knowledge of the industry by completing new training programs and developing new skill sets. I'm sure I'll be able to contribute at the highest level to your business’s success. Below you’ll see a range of experience in my career as an independent claim’s adjuster/contractor. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Desk Adjuster
WARDLAW CLAIMS- LIBERTY MUTUAL
09.2022 - 07.2023
- Communicated with contractors and arrived at an agreed scope
- Revised estimates and completed estimates in Symblity
- Approve and adjust estimates of damage and loss amounts
- Determines extent of company’s liability
- Use varying methods of investigation including taking recorded statements, consulting with contractors, inspecting property damage and reviewing documents
- Estimate cost of repairs, replacement or compensation.
- Reduced errors in claims handling by conducting thorough investigations and consistently verifying information accuracy.
- Developed strong relationships with policyholders by providing exceptional customer service throughout the claims process.
- Streamlined communication channels between internal teams for improved coordination during major loss events or catastrophe situations, minimizing response delays.
Insurance Claims Adjuster
The Jacobson Group/Allstate
12.2021 - 08.2022
- Handled clerical claim tasks and resolved liability on outstanding claims.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
- Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Fostered a supportive work environment by sharing knowledge and expertise with colleagues, promoting collaboration and teamwork.
Inside Property Adjuster
FKS/ASI Progressive
08.2021 - 12.2021
- Approve and adjust estimates of damage and loss amounts
- Determines extent of company’s liability
- Use varying methods of investigation including taking recorded statements, consulting with police, inspecting property damage and reviewing documents
- Estimate cost of repairs, replacement or compensation.
- Examined claim forms, policies and endorsements and client instructions to determine coverages.
- Achieved high levels of accuracy in estimating repair costs by leveraging industry-standard software applications such as Xactimate or Symbility Mobile Claims Appraisal System.
Insurance Claims Adjuster
Questpro/NARS
01.2020 - 07.2021
- Handled remaining insolvent claims for PIP, bodily injury, total loss, 1st and 3rd party auto liability.
- Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Fostered a supportive work environment by sharing knowledge and expertise with colleagues, promoting collaboration and teamwork.
Property Adjuster
Wardlaw
06.2019 - 11.2019
- Approve and adjust estimates of damage and loss amounts
- Determines extent of company’s liability
- Use varying methods of investigation including taking recorded statements, consulting with police, inspecting property damage and reviewing documents
- Estimate cost of repairs, replacement or compensation.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Scoped and photographed properties for defects and damage.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
Claims Adjuster
Sedgwick CMS
10.2018 - 05.2019
- Takes initial phone report of injury
- Determines whether injury is work-related
- Makes initial medical appointment and assigns a case number
- Determines whether Rehabilitation services may be needed
- Authorizes routine medical tests and examinations
- Authorizes payment of bills
- Coordinates with other applicable departments (and units within the Division) regarding pensions, retirement, awards and medical liens
- Coordinates third party liability litigation with City Attorney staff
- Processes injured worker returns to duty
- May act in a lead capacity over others performing the same duties.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Inside Property Adjuster
Frontline Insurance
08.2017 - 10.2018
- Approve and adjust estimates of damage and loss amounts
- Determines extent of company’s liability
- Use varying methods of investigation including taking recorded statements, consulting with police, inspecting property damage and reviewing documents
- Estimate cost of repairs, replacement or compensation.
Bodily Injury Adjuster
Worley Catastrophe/State Farm
12.2016 - 08.2017
- Received claim assignments and verified/investigated coverage and documented all appropriate information
- Established an investigative plan; initiated investigation by gathering facts and evidence with all interested parties; completed appropriate reports; took recorded statements when necessary, reviewed loss reserves
- Evaluated and adjust claims within limit of authority and summarized claims in excess of authority and submitted to manager for approval
- Evaluated settlement alternatives by reviewing regulatory compliance and fair claims practices; made decisions on best option
- Made appropriate contacts to discuss a settlement; extended offers to appropriate party; documented file activity and payment/settlement information outlining basis for settlement
- Determined subrogation or fraud potential.
Insurance Claims Adjuster
Banker’s Financial/State Farm
04.2015 - 10.2015
- Investigated the nature of auto damage being claimed
- Took recorded statements from insureds and claimants
- Interviewed witnesses to understand the nature of the claim and gain an understanding of what occurred prior to the claim
- Evaluated police reports, video footage, previous insurance claims, and other information to further understand the incident
- Created reports detailing the events and damage related to the claim
- Reviewed the claim-holder's insurance policy in order to determine what should be covered
- Coordinated the services of mechanics, architects, contractors, etc., in order to ensure damage is repaired
- Established liability based on the details of the claim.
PIP/Bodily Injury Subpoena Processor
State Farm
11.2014 - 04.2015
- Processed subpoenas for PIP and bodily injury litigated files.
Insurance Claims Adjuster
GEICO
12.2012 - 11.2014
- Investigated the nature of auto damage being claimed
- Interviewed witnesses to understand the nature of the claim and gain an understanding of what occurred prior to the claim
- Evaluated police reports, video footage, previous insurance claims, and other information to further understand the incident
- Created reports detailing the events and damage related to the claim
- Reviewed the claim-holder's insurance policy in order to determine what should be covered
- Coordinated the services of mechanics, architects, contractors, etc., in order to ensure damage is repaired
- Established liability based on the details of the claim.
Education
No Degree - Accounting And Business Management
Seminole State College of Florida
Sanford, FL06.2026
Skills
- Disputed Liability
- Bodily Injury
- AS400 software
- Time management
- Microsoft products
- Customer service
- Coverage Verification
- Claims analysis
- Microsoft Office
- Workflow Management
- Investigation techniques
- Prioritization
- Document Management
- Reserve Setting
- Claim Settlement
- Recovery Efforts
- Highly motivated
- Claims Processing
- Caseload Management
- Insurance policy coverage knowledge
- Advanced oral and written communication skills
- Claims Investigation
Certification
- Florida 620 at Polk State College Airside Center Certificate (examfx.com)
- State Farm property
- Licenses
- ALABAMA 3002424289
- FLORIDA W489709
- GEORGIA 3238301
- INDIANA 3884418
- KENTUCKY DOI 1262414
- LOUISANA 1063786
- MICHIGAN 18805659
- MINNESOTA 40854046
- MISSISSIPPI 10931525
- NEW MEXICO 18805659
- NORTH CAROLINA 18805659
- OKLAHOMA 3002420069
- SOUTH CAROLINA 18805659
- TEXAS 2976925
Conclusion
Thank you for taking the time to review my complete resume. I’m confident in my ability to contribute to the growth, and daily operations of your business. If you have any questions, please email: Ericama.young@gmail.com or call 321-287-6407. I look forward to working with you.
Timeline
Desk Adjuster
WARDLAW CLAIMS- LIBERTY MUTUAL
09.2022 - 07.2023
Insurance Claims Adjuster
The Jacobson Group/Allstate
12.2021 - 08.2022
Inside Property Adjuster
FKS/ASI Progressive
08.2021 - 12.2021
Insurance Claims Adjuster
Questpro/NARS
01.2020 - 07.2021
Property Adjuster
Wardlaw
06.2019 - 11.2019
Claims Adjuster
Sedgwick CMS
10.2018 - 05.2019
Inside Property Adjuster
Frontline Insurance
08.2017 - 10.2018
Bodily Injury Adjuster
Worley Catastrophe/State Farm
12.2016 - 08.2017
Insurance Claims Adjuster
Banker’s Financial/State Farm
04.2015 - 10.2015
PIP/Bodily Injury Subpoena Processor
State Farm
11.2014 - 04.2015
Insurance Claims Adjuster
GEICO
12.2012 - 11.2014
No Degree - Accounting And Business Management
Seminole State College of Florida
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