Erica Young
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Uber Driver
Uber
Atlanta, GA
03.2020 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Voters Clerk
Fulton County
Roswell, GA
08.2020 - 05.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Bartender Shift Manager
No Mas Cantina
180 Walker St
09.2017 - 03.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Bartender
Cozmuel Mexican Cantina
College Park, GA
10.2015 - 09.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Medical Receptionist
Piedmont Hospital
Atlanta, GA
04.2012 - 08.2016
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
High School Diploma -
Henry Ford High School
Detroit, MI06.2008
Skills
- Telephone Etiquette
- Customer Satisfaction
- Administrative Support
- Database entry
- Cash Handling
- Cash Management
- Relationship Building
- Document Management
Timeline
Voters Clerk
Fulton County
08.2020 - 05.2024
Uber Driver
Uber
03.2020 - Current
Bartender Shift Manager
No Mas Cantina
09.2017 - 03.2020
Bartender
Cozmuel Mexican Cantina
10.2015 - 09.2016
Medical Receptionist
Piedmont Hospital
04.2012 - 08.2016
High School Diploma -
Henry Ford High School