Erica Young

Content and project management professional with experience developing client-facing projects, building leadership tools and internal communications materials, and building marketing resources that improve communications. Passionate about team-building, training education, and employee development.

• Second Place, NJ Society of Professional Journalists, Feature & Profile Writing, 2016
• Outstanding Customer Service Award, BDP International, 2017
• Partner of the Year Finalist, Holman, 2020
• Partner of the Quarter Winner, Holman, 08/01/21
• Partner of the Quarter Winner, Holman, 10/01/22

• Insights Support Center Beta Test Content Campaign, 2021-2023, Managed and produced the content and training strategy for all three rounds of Beta Testing for the Insights Support Center and hosted weekly leadership meetings to drive progress., Organized the communication strategy for the content that went to Service individual contributors and leadership including: Customer-facing communications; monthly news updates; outlines for leadership-hosted webinars; educational materials for both internal and external customers; and incentivized service trainings., Built a six-month Support Center beta Drip Campaign of educational emails, customer-facing beta reminders, weekly webinar trainings and leadership check-ins, and Holman University trainings
• Holman Customer Persona Project, 2022-present, A visual project that educates internal customers on the stakeholders that Sales and Service Enablement work with, including Client Relations (AEs, CAs, AM 1&2) and Sales (DSMs, DBDs, SAMs, etc.)., Created a templated design and managed conversations with various stakeholders to build stakeholder profiles that explain the needs, goals, and struggles with departments to understand how to best serve varying departments dependent on request. Applicable to content and training and will be expanded upon.
• Holman Sales Conversation Drivers, 08/01/23-present, Ongoing project built with the sales team to create a simplified resource for sales-messaging-focused topics, statistics, customer stories, and customer questions, Kick-off to the Sales Enablement content/training strategy, pending future use
• Holman Business Resource Groups, 2018-present, Helped launch and build the mission statements for Holman Proud, the Sustainability E-Team, Women of Holman, and the Holman Community Team. Managed employee webinars and events, worked to create actionable items related to the BRG, hosted events and online webinars, designed the Pulse spaces.
• ERA Day at the Alice Paul Institute, 06/30/19, A nationally represented event that I conceptualized and put on for the Alice Paul Institute to promote the Equal Rights Amendment and ratification of the amendment. Including speaking engagements by national ERA network professionals, a New Jersey nonprofit fair, a beer garden, a small business craft fair, tours of the API, and a food truck fair
• Holman Art Show, 2018-present, Create and promote an art show for all Holman employees. This includes designing and installing the Art Show space; hiring and managing musical entertainment; catering, and a photobooth; working with PIE on promoting to employees; building printed and digital advertising; sharing employee art; managing the Virtual Art Show platform; and collaborating with employee BRGs on cross-promotion opportunities.