Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Hi, I’m

ERICA YOUNG

Walkerton,IN
ERICA YOUNG

Summary

Accomplished Sales Executive offering a 22-year background leading up to 50-client facing sales teams while developing and implementing sales and marketing strategies. Energetic professional with expertise in customer service, business development, budgeting, banking and mortgage loan origination. Communicative and strategic leader committed to going extra mile for clients and meeting company goals. Proficient in Microsoft Suite, Blend, Encompass, and Sales Force.

Overview

22
years of professional experience

Work History

First Federal Savings Bank

Mortgage Sales Manager
11.2020 - 04.2023

Job overview

  • Met with applicants to obtain information for loan applications and answer questions about process.
  • Held first-time home buyer seminars with attorneys and realtors to provide education on home buying process.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans for commercial and consumer clients.
  • Conferred with underwriters to aid in resolving mortgage application problems.
  • Trained employees on branch operations and mortgage software such as Blend and Encompass.
  • Built networking and referral systems through realtors and title companies.
  • Recruited, hired and led team of seven loan officers to produce $75M in funded loans.

United Federal Credit Union

Director of Mortgage Sales & Recruitment
05.2019 - 11.2020

Job overview

  • Coach, train, recruit and oversee all Mortgage Sales Advisors for Indiana
  • Daily pipeline management through use of Encompass software to maintain volume of prospects, loans in process, and loans to close
  • Skilled at working independently and collaboratively in a team environment.
  • Partner with VP of Operations to provide feedback on needed enhancements to processes, loan milestones and general criticisms from Mortgage Advisors, Loan Processors, and/or Members
  • Monitor proper channels of loan disclosures and timeliness of communications and delivery of documentation to borrowers
  • Use Salesforce to measure outbound calling activities and intra-departmental referrals
  • Set annual, quarterly and monthly budgets for loan growth
  • Achieved $60M in team sales
  • Participate in community events with local partners to grow COI exposure and new business growth
  • Maintain budgets for expenses and approval of new or existing invoices
  • Handle general human resource tasks, timekeeping/payroll, and performance management
  • Conduct follow up calls on closed loans to borrowers and agents for measurement of satisfaction with their overall experience.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Worked well in a team setting, providing support and guidance.

Beacon Health System

Sales Executive - Key Accounts
06.2018 - 05.2019

Job overview

  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Supported sales and reporting for large and medium-sized accounts; included 30 satellite offices for medical group.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Analyzed key competitors to respond to competitive threats.
  • Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and exceeded company defined sale and profit goals. First time on record with health system.
  • Presented professional image consistent with company's brand values.
  • Maintained current knowledge of evolving changes in marketplace.
  • Achieved or exceeded company-defined sales quotas.

Bank of England Mortgage

Mortgage Loan Officer
04.2017 - 05.2019

Job overview

  • Opened new regional branch office; designed, marketed, and recruited sales and support staff.
  • Developed and implemented marketing campaigns to generate new business opportunities.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Worked with underwriters to fix application problems and resolve issues.
  • Fielded customer complaints and provided solutions.
  • Produced $20M in personal sales; $50M in team sales.

Notre Dame Federal Credit Union

Chief Sales Officer
11.2011 - 04.2017

Job overview

  • Reported directly to President/CEO
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations
  • Initiated strategy to drive company growth and increase market share and profitability
  • Managed financial, operational and human resources to optimize business performance
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Cultivated company-wide culture of innovation and collaboration.
  • Organized corporate re-branding strategy; led marketing, sales, and all retail branch changes.
  • Responsible for divisional marketing, advertising and new product development.
  • Represented organization at industry conferences and events
  • Oversaw business-wide changes to modernize procedures and organization.
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Researched and delivered on several Request For Proposal’s to gain commitments and secure relationships for exclusivity in premiere lending and retail branch space
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Devised and presented business plans and forecasts to board of directors.
  • Founded performance- and merit-based evaluation system to assess staff performance.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Managed vendor contracts, re-negotiations of services and pricing, and eliminated over $100k in stale/unnecessary products/solutions.

Whirlpool

Brand Manager
12.2010 - 10.2011

Job overview

  • Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
  • Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
  • Continually maintained and improved company's reputation and positive image in markets served.

Wells Fargo Bank

Assistant Vice President
01.2004 - 01.2009

Job overview

  • Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
  • Communicated with leadership teams to assist with administrative initiatives and decisions and attended weekly meetings to support policy changes.
  • Reviewed incoming correspondence and drafted appropriate responses for other high-level stakeholders.
  • Allocated work assignments and tasks to comprehensively manage administrative projects.
  • Attended community events, promoting company brand and building rapport with prospects and partners.
  • Established performance goals for department and provided methods for reaching milestones.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Led state in new consumer and business checking account growth for four consecutive quarters.

Education

Indiana Wesleyan University
Marion

Master of Science from Strategic Management
06.2012

Indiana University South Bend
South Bend, IN

Bachelor of Science from Education
05.2003

Skills

  • Business Objective Analysis
  • Income Assessments
  • P&L Responsibility
  • Operating Procedures and Policies
  • Production Goals
  • Business Development and Planning
  • Business Analytics
  • Strategic Financial Planning
  • Team Recruiting and Onboarding

Affiliations

  • Board Member- Home Builder's Association of St. Joseph Valley
  • Board Member- Vice President- American Legion Auxiliary- Post #400
  • Associate Council Committee Chair

Timeline

Mortgage Sales Manager

First Federal Savings Bank
11.2020 - 04.2023

Director of Mortgage Sales & Recruitment

United Federal Credit Union
05.2019 - 11.2020

Sales Executive - Key Accounts

Beacon Health System
06.2018 - 05.2019

Mortgage Loan Officer

Bank of England Mortgage
04.2017 - 05.2019

Chief Sales Officer

Notre Dame Federal Credit Union
11.2011 - 04.2017

Brand Manager

Whirlpool
12.2010 - 10.2011

Assistant Vice President

Wells Fargo Bank
01.2004 - 01.2009

Indiana Wesleyan University

Master of Science from Strategic Management

Indiana University South Bend

Bachelor of Science from Education

Similar Profiles

CREATE PROFILE
ERICA YOUNG