Erica Yowell
New Braunfels,TX
Summary
- Dynamic professional with a strong focus on customer service and problem-solving. Proven ability to enhance customer satisfaction and manage team operations effectively.
- Motivated and adaptable professional with a versatile background in sales and customer service. Known for strong communication and leadership skills, contributing to successful team dynamics and elevated customer experiences.
- Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
Janro Music Bar and Restaurant
Sta Lucia, Ilocos Sur
08.2018 - 07.2021
- Established good customer relations and excellent service to build and retain loyal customers.
- Supervised daily restaurant operations and ensured compliance with health standards.
- Managed staff schedules and coordinated training for new team members.
- Addressed customer inquiries and resolved issues to enhance satisfaction levels.
- Collaborated with chefs to develop daily specials and menu offerings.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
Customer Service Representative
Sitel Group
Baguio City, Benguet
06.2017 - 04.2019
- Voice Tech for AT&T and DirecTV
- Managing call support for customer
- Assisted with customer requests and answered questions to improve satisfaction.
Sales Associate
Silverworks Multimedia Services
Baguio City, Benguet
07.2015 - 05.2017
- Outbound calls selling products.
- Conducted cold calls to prospective clients to generate interest in services.
- Developed scripts to effectively communicate product offerings and benefits.
Service Crew
Baguio Crown Legacy Hotel
Baguio, Benguet
03.2015 - 10.2015
- Delivered exceptional customer service in busy dining environment.
- Assisted guests with menu selections and dining preferences.
- Maintained cleanliness and organization of dining area and service stations.
- Greeted customers and provided excellent customer service.
Cashier/Service Crew
Baguio Craft brewery
Baguio, Benguet
08.2014 - 02.2015
- Processed customer transactions efficiently at Baguio Craft Brewery.
- Managed cash register and balanced cash drawer daily.
- Provided excellent customer service and addressed inquiries promptly.
- Helped customers find specific products, answered questions, and offered product advice.
Sales Assistant
Lazer Marketing
05.2013 - 06.2014
- Assisted customers with product inquiries and service requests.
- Managed inventory levels and organized stockroom efficiently.
- Processed sales transactions accurately using point-of-sale systems.
- Assisted customers with returns, exchanges and refunds.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
Education
Some College (No Degree) - Information Technology
North Luzon Polytechnic State College
PhilippinesHigh school diploma - GED
Teodoro Hernaez National High School
PhilippinesSkills
- Customer Service
- Phone Etiquette
- Computer Operation
- Sales
- Microsoft Office
- Data Entry
- Leadership
- Management
- Cold Calling
- Communication Skills
- Supervising experience
- Live Chat
- Retail Sales
- Account Management
- Cash Handling
- Multilingual
- Upselling
- Bookkeeping
- Microsoft Excel
- Social media management
- Typing
- Order Entry
- Office experience
Certification
- Food Handler Certification, 03/01/25 to Present
- Driver's License
- Green Card
Languages
- Tagalog, Expert
- English, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Supervisor
Janro Music Bar and Restaurant
08.2018 - 07.2021
Customer Service Representative
Sitel Group
06.2017 - 04.2019
Sales Associate
Silverworks Multimedia Services
07.2015 - 05.2017
Service Crew
Baguio Crown Legacy Hotel
03.2015 - 10.2015
Cashier/Service Crew
Baguio Craft brewery
08.2014 - 02.2015
Sales Assistant
Lazer Marketing
05.2013 - 06.2014
Some College (No Degree) - Information Technology
North Luzon Polytechnic State College
High school diploma - GED
Teodoro Hernaez National High School
Similar Profiles
Alexandria HenryAlexandria Henry
Managing Bartender at The Exchange - Restaurant, Bar, & Live MusicManaging Bartender at The Exchange - Restaurant, Bar, & Live Music
Lucy ZollarLucy Zollar
Bartender at Ziggys Live Music, Bar, Ansd RestaurantBartender at Ziggys Live Music, Bar, Ansd Restaurant
Nyima TamangNyima Tamang
Server at Hutaoli Music Restaurant and BarServer at Hutaoli Music Restaurant and Bar
Kendall HarmonKendall Harmon
Server/Trainer/Bartender at Pluckers Wing BarServer/Trainer/Bartender at Pluckers Wing Bar
CHELSIA F. YOUNGCHELSIA F. YOUNG
Maintenance | Equipment Specialist at United States Navy – Various LocationsMaintenance | Equipment Specialist at United States Navy – Various Locations