Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Zavala

Caldwell,ID

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

5
5
years of professional experience

Work History

CSR /Inside Sales Agent

DaBella
Boise City, ID
05.2024 - 03.2025
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Coached new employees on best practices for closing deals quickly and efficiently.
  • Ensured compliance with company policies and procedures at all times.
  • Monitored industry news, developments, and trends related to our products and services.
  • Reported directly to regional Sales Manager regarding progress towards goals.
  • Processed orders through company system and coordinated product deliveries.
  • Performed daily analysis of sales figures to identify areas of improvement within the team's performance.
  • Offered coupons and special deals to increase customer spending.
  • Generated leads through cold calling, online searches, and referrals from existing clients.

CSR2

DWH (208-830-8627)
BOISE, ID
10.2023 - 05.2024
  • Maintaining record keeping systems by adding deleting, or updating information.
  • Conducting telephone interviews to determine customers' requests and needs.
  • Providing specialized information about agency programs and services.
  • Clarifying, explaining, and resolving complex, varied and sometimes controversial and/or volatile issues, and preparing clear and concise responses for customers.
  • Researching information beyond existing procedures for many solutions and answers to questions.
  • Working cooperatively with staff from their own units and other divisions.
  • Answering phones, screen and channel calls.
  • Completing forms with required information.
  • Verifying completeness of applications and forms.
  • Compiling data and preparing reports.

Director

Gods Little Blessings (208-371-2277)
Nampa, ID
10.2019 - 06.2023
  • Managed daily operations of daycare facility, including staff supervision and budgeting.
  • Interviewed potential employees and conducted background checks prior to hiring.
  • Trained, managed and motivated employees to promote professional skill development.
  • Ensured compliance with all federal, state and local regulations related to childcare services provided by the daycare center.
  • Established relationships with parents through regular communication about their children's progress at the daycare center.
  • Ordered supplies necessary for daily operations of the daycare center from approved vendors.
  • Provided emergency first aid when needed during incidents involving any of the children under care.

Education

High School Diploma -

Nampa Senior High School
Nampa, ID
05-2018

Skills

  • Flexible and Adaptable
  • Critical Thinking
  • Relationship Building
  • Team Management
  • Multitasking
  • Verbal Communication

Timeline

CSR /Inside Sales Agent

DaBella
05.2024 - 03.2025

CSR2

DWH (208-830-8627)
10.2023 - 05.2024

Director

Gods Little Blessings (208-371-2277)
10.2019 - 06.2023

High School Diploma -

Nampa Senior High School

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