Francisca Vasquez
Concord,NC
Summary
To obtain a position that will enable myself to utilize to utilize strengths and skills acquired from professional experience. Knowledgeable and dedicated customer service professional with extensive experience in insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
40
40
years of professional experience
Work History
Express Scripts- Accredo | Resolution Team Lead
Express Scripts
08.2007 - Current
- Assisted copay assistance team of 50
- Verify insurance.
- Advocate for customers’ needs and concerns.
- Educate customers on their coverages, CAP, Out of Pocket and Deductibles.
- Update customer files of about 50-75 patients per day
- Handle 50-75 prescription refills and doctors’ request.
- Participate with special projects and duties assigned as well as web support and assistance.
- Cross-trained existing employees to maximize team agility and performance.
- Documented all escalated calls
- Developed and maintained relationships with customers and suppliers through account development.
- Assisted in organizing and overseeing assignments to drive operational excellence.
geico, inc | emergency ROADSIDE service representative | fredericksburg, VA
06.2000 - 02.2007
- Interpret for Spanish speaking customers and strategized bilingual pamphlet and information for Spanish speaking customers.
- Retained and consulted clients for future investment procedures by offering better benefits.
- Developed new programs for Federal and Private Loan services.
- Provided efficient and accurate responses for complex inquires and researched customer’s concerns, closed sales and prepared documentation of sales.
- Researched financial strategies for clients and identified accurate interest rates and long terms affects regarding term conditions.
- Provided excellent quality service to all borrowers by using strong and effective communication skills, product knowledge, and exceptional sales skills.
Faith baptist school | spanish teacher
08.1996 - 05.2000
- Developed and wrote curricula in both Spanish and English, often sharing curriculum with other teachers.
- Conducted foreign language exams to determine fluency and comprehension.
Health Care Assistant
St. Vincent’s Hospital
04.1989 - 08.1992
- Developed and wrote curricula in both Spanish and English, often sharing curriculum with other teachers.
- Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
- Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Organized and maintained medication closets and first aid supplies.
- Adhered to patient dietary needs, including special diets and supplementary drinks under direction of nursing staff.
- Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
Office Manager
Dr. Leonard Langman, MD
05.1984 - 09.1988
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing 3 employees to achieve maximum production.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Sourced vendors for special project needs and negotiated contracts.
Education
Charlotte, nc | june 2007 Interpreters Training for Human and Health Services Settings Moseley school of training | fredericksburg, va | july 2004 Real Estate courses - Health Information Technology
DeVry University
Villa Park, IL2013
Human Services
Borough of Manhattan Community College of The City University of New York
New York, NY1989
System Analyst
Baruch College of The City University of New York
New York, NY1985
Skills
- Communication skills
- Critical thinking
- CRM
- Documentation
- Financial
- Insurance terminology
- Medical terminology
- Microsoft suite
- Problem solving
- Quality
- Researching
- Sales
- Spanish fluent
- 70 wpm
Timeline
Express Scripts- Accredo | Resolution Team Lead
Express Scripts
08.2007 - Current
geico, inc | emergency ROADSIDE service representative | fredericksburg, VA
06.2000 - 02.2007
Faith baptist school | spanish teacher
08.1996 - 05.2000
Health Care Assistant
St. Vincent’s Hospital
04.1989 - 08.1992
Office Manager
Dr. Leonard Langman, MD
05.1984 - 09.1988
Charlotte, nc | june 2007 Interpreters Training for Human and Health Services Settings Moseley school of training | fredericksburg, va | july 2004 Real Estate courses - Health Information Technology
DeVry University
Human Services
Borough of Manhattan Community College of The City University of New York
System Analyst
Baruch College of The City University of New York
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