Erica B. Duggins
Tucson,Arizona
Summary
Hardworking associate with experience in working with a diverse team, leadership and customer service skills, multitasking, and time management abilities. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Housekeeping Coordinator and Supervisor
El Conquistador Tucson A Hilton Resort
Oro Valley, AZ
06.2022 - Current
- Managed team of 30+ personnel in busy resort with 428 rooms.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Established and enforced procedures and work standards, promoting team performance and safety.
Server
The Daily Grill
Palm Desert, CA
03.2021 - 04.2022
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Innkeeper
The Willows Historic Palm Springs Inn
Palm Springs, CA
09.2018 - 04.2022
- Oversaw reservations received from direct calls and provided room availability information.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
- Provided exceptional service to high volume of daily customers.
Lead Hostess
Lulu California Bistro
Palm Springs, California
12.2019 - 04.2021
- Enhanced guests' experiences by fulfilling special requests during visits.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Cabana Server
Wet n' Wild Palm Springs
Palm Springs, CA
03.2018 - 10.2018
- Served food to over 80 customers per shift.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Resolved guest complaints to maintain complete customer satisfaction.
Lifeguard
Wet n' Wild Palm Springs
Palm Springs, California
03.2015 - 10.2017
- Watched over swimmers to respond quickly to distress situations.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Identified emergency situations or potential drownings and entered water for lifesaving measures.
- Monitored behaviors for safety violations and took steps to prevent further violations.
Education
Associate of Arts - Business And Managerial Economics
College of The Desert
Palm Desert, CA06.2021
Skills
- Adaptability
- Charisma
- Complaint Resolution
- Computer Efficient
- Collaboration and Teamwork
- Customer Service
- Decision Making
- Department Coordination
- Hors D'oeuvres Service
- Liquor, Wine and Food Service
- Problem-Solving
- Team Leadership
Languages
English
Professional
Spanish
Limited
References:
Venessa Moreno
Relationship: Housekeeping Supervisor, El Conquistador Tucson a Hilton Resort
Contact: +1(520)332-4571
Harmony Garcia
Relationship: General Manager, The Willows Historic Palm Springs Inn
Contact: +1(760)835-5081
Maverick Carpio
Relationship: Manager, Lulu California Bistro
Contact: +1(760)464-9478
Timeline
Housekeeping Coordinator and Supervisor
El Conquistador Tucson A Hilton Resort
06.2022 - Current
Server
The Daily Grill
03.2021 - 04.2022
Lead Hostess
Lulu California Bistro
12.2019 - 04.2021
Innkeeper
The Willows Historic Palm Springs Inn
09.2018 - 04.2022
Cabana Server
Wet n' Wild Palm Springs
03.2018 - 10.2018
Lifeguard
Wet n' Wild Palm Springs
03.2015 - 10.2017
Associate of Arts - Business And Managerial Economics
College of The Desert
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