Discovering local coffee shops/cafes
Erica Chan
Human Resource Management
Harrison,New Jersey
Summary
Innovative, empathetic, change agent seeking a Human Resources role to implement strategic and efficient processes, exceed company-wide goals and create impact in the People Industry. With positive and adaptable personality, quickly assimilates into collaborative team environments. Possesses strong knowledge in employee relations and talent management, coupled with skills in conflict resolution and performance analysis. Aims to drive organizational success through effective HR strategies and fostering supportive workplace culture.
Overview
7
7
years of professional experience
Work History
HR Business Partner
Terrapin Investment Fund
07.2023 - Current
- Built the HR department at the start-up, created and finalized employee handbook in compliance with state and federal policies, owned multiple projects such as SOP creation, hiring proposals, full-cycle recruitment, onboarding/offboarding, employee relations, performance management, talent feedback
- Grew staff from 0 to 150 employees, managed employee lifecycle, created audits to identify and efficiently resolve any discrepancies, conduct and process payroll on a bi-weekly basis
- Processed new hires using extensive knowledge of SAP HRIS, market/compensation analysis, workplace accommodations, and hosted benefits and wellness events remotely and on-site
- Initiated all U.S
- Leave of absence, parental leave, STD, FMLA, ADA, state mandated leave, collaborated with third-party administrators such as Fidelity, Delta, PlanSource, CHUBB, and
- Guardian, uploaded monthly eligibility files, 401(k) inquiries, managed all workers compensation cases
Senior HR Assistant; HR Business Partner
Amazon
05.2020 - 06.2023
- Investigated hundreds of employee relations cases, led performance/coaching plans, key-leader in establishing HR policy and strategic execution of new processes for operations teams across Amazon
- Mentored/trained 6+ HR college hires, motivated teams to increase daily work goals, created ad-hoc audits, improved and simplified HR processes such as engagement and safety pillars
- Promoted to HRBP, was point of contact for internal recruiting, drove employee engagement and retention rate for site of 2,500+ employees, monitored HR budget, processed benefits requests, vendor reach out for all site events and DEI awareness projects, partnered with senior leaders to deep-dive HR metrics and process improvement, established site-wide standards across site in accordance to policy
Assistant Program Director
Young Entrepreneur Solutions
06.2019 - 03.2020
- Recruited groups of low-income minority students for national business program to provide opportunities in entrepreneurship and financial resources to students, established sponsorships with
- Coca Cola, USVI Tourism, Comerica Bank, coordinated event logistics in the U.S
- Virgin Islands
- Assistant to CEO, managed calendars, edited marketing content, hired and trained two business interns
Benefits Enrollment Specialist
Winston Benefits
05.2018 - 08.2019
- Served as a liaison between employees, insurance carriers, and brokers to resolve complex benefits-related issues effectively.
- Regularly reviewed vendor performance metrics, ensuring high-quality service delivery from insurance providers and other partners involved in benefits administration.
- Maintained up-to-date knowledge of industry trends and legislative changes affecting employee benefits programs.
- Provided exceptional customer service to employees, addressing concerns regarding their benefits packages.
Talent Acquisition Intern
The Arc of Monmouth
01.2018 - 08.2018
- Transitioned 10 years of paper personnel files into electronic HRIS/ADP, conducted new hire inductions, assisted recruiter with hiring efforts, posted to ATS, reviewed resumes, sourced candidates, interviewing, conducted MVR/background checks, created and extended offer letters
Education
Bachelor of Arts - Human Resource Management
Rutgers University
May 2020
Skills
- Highly proficient in Kronos, SAP, ADP, Workday, ORO, Panorama Salesforce, Guardian Anytime/Life Pro
- Equifax/i9express, IdentoGO, Employee Navigator, Concur, Adobe, Canva
Work Preference
Work Type
Full TimeWork Location
HybridRemoteImportant To Me
Company CultureCareer advancementHealthcare benefitsPersonal development programsInterests
Creating travel content on my drone
Enjoying KBBQ, soup dumplings, and bubble tea in NYC
Learning the stock market
Timeline
HR Business Partner
Terrapin Investment Fund
07.2023 - Current
Senior HR Assistant; HR Business Partner
Amazon
05.2020 - 06.2023
Assistant Program Director
Young Entrepreneur Solutions
06.2019 - 03.2020
Benefits Enrollment Specialist
Winston Benefits
05.2018 - 08.2019
Talent Acquisition Intern
The Arc of Monmouth
01.2018 - 08.2018
Bachelor of Arts - Human Resource Management
Rutgers University
Quote
The mind is everything. What you think, you become.
Gautama Buddha
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