Erica Christine Keller

• Provided professional, accurate and courteous assistance to patients through various communication channels
• Ensuring a welcoming atmosphere for all patients/clients.
• Maximizes efficiency and enhances client experience through ongoing monitoring and adjustment of provider schedules.
• Successfully preps patients for service appointments in a timely manner.
• Demonstrated exceptional patient-back-office coordination skills while supporting Healthcare Providers.
• Efficiently managed the restocking process for medical supplies, injectables, and other items.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.

• Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings, and profitability
• Support Patient Care Coordinators (PCCs) to drive sales, and contribute to a personal sales quota.
• Monitor CRM initiatives to drive return revenue and track progress on “win-back” initiatives.
• Ensure all clinic KPIs are met, including sales goals, labor utilization, and NPS scores.
• Regularly review patient schedules, coordinate labor staffing, and ensure optimal use of resources.
• Inspire teamwork between remote and in-clinic sales teams, fostering a cooperative and positive atmosphere aligned with LaserAway values.
• Assist Lead Clinicians and Clinicians to provide timely, high-quality treatments.
• Manage medical inventory and oversee location maintenance, working with facilities and technology teams to address issues promptly.
• Assist in hiring, performance management, and employee relations in coordination with HR and regional teams.
• Execute LaserAway brand standards, maintain a clean and welcoming facility, and monitor online reviews to maintain high ratings.
• Build relationships with local businesses and organizations to establish LaserAway as a key community member.
• Foster a strong safety culture and ensure adherence to policies and procedures.

• Provide consultative approach for product knowledge amongst
current and existing clients and cross referencing schedule
availability to finalize agreements to maximize profit.
• Establish rapport with in clinic staff to assist schedule
accommodations and medical availability.
• Ensure HIPPA privacy contract is established and followed.
• Develop and strategize for key accounts that include contract
terms and expiration, eligibility, and services and products we
provide.
• Present complete knowledge of products and services and
undertake contract negotiations.
• Assist with financial application process and prepare contracts
through UGA, ALLY Financial, Care Credit, and other lenders.
• Establish and build rapport with clients for returning services and
follow up with treatment progression.
• Excel in communicating product services and financial terms and
contracts.
• Make a minimum of 100 outbound calls per day.Provide consultative approach for product knowledge amongst current and existing clients and cross referencing schedule availability to finalize agreements to maximize profit

• Establish rapport with in clinic staff to assist schedule accommodations and medical availability.

• Schedule appointments with warm leads, conduct consultations, and expertly describe LaserAway’s treatments and skin care line.
• Assist with financial application process and prepare contracts through UGA, ALLY Financial, Care Credit, and other lenders
• Establish and build rapport with clients for returning services and follow up with treatment progression
• Develop and strategize for key accounts that include contract terms and expiration, eligibility, and services and products we provide
• Check patients in/out, ensure a positive experience, maintain a clean and professional clinic.
• Restock inventory, light cleaning, assist clinicians with room turnover, and uphold brand standards.

• Greeted and seated guests promptly and courteously, ensuring a positive start to their dining experience.

• Provided detailed and accurate information about menu items, daily specials, and promotions to assist guests in making informed choices.
• Took food and beverage orders efficiently, accurately entering them into the POS system.
• Delivered food and beverages to tables in a timely manner, ensuring proper presentation and quality.
• Monitored guest satisfaction and addressed any concerns or special requests promptly.
• Managed multiple tables and tasks simultaneously in a high-paced environment.
• Processed payments and handled cash, credit, and debit transactions accurately.
• Maintained a clean and organized dining area, including table setting, silverware polishing, and refilling condiments. - Assisted in the preparation of dining areas for special events and large parties.
• Collaborated kitchen staff and team members for smooth service operations.
• Adhered to health and safety regulations, including proper food handling and sanitation practices.
• Provided comprehensive training to new servers, covering restaurant policies, procedures, and service standards.
• Upsold additional menu items and beverages to increase sales revenue.
• Participated in team meetings and contributed ideas for improving service and efficiency.