Erica D Patterson-Furst

• This was a temporary position. Under the guidance of ABC’s union lawyers I redlined all documents that came in from the Union representatives.
• Optimizing my proof reading skills from a recent job, I went over all documents by hand pulling out mistakes. Streamlined the organization so that we were not duplicating or leaving out vital documents.
• Offered technical support and troubleshot issues to enhance office productivity.
• Drafted common document templates to reduce time spent creating documents from scratch.
• Proofread and edited documents for accuracy and grammar.
• Followed detailed directions from management to complete daily paperwork and computer data entry.

• Reviewed and revised cover art.

• Worked closely with our legal team on content for company brochures.

• Maintained accurate specs by adhering to print art specification standards.

• Assembled specified brochures for each potential student.

• Negotiated with vendors and suppliers to achieve cost effective quality.

• Used software to coordinate meetings, appointments, and tasks senior executives.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
• Worked with senior management to initiate new projects and assist in various processes.
• Implemented updated policies and practices for organization and monitored effect.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Increased productivity with the implementation of digital tools for document management and collaboration.
• Streamlined office operations by implementing efficient filing systems and managing executive calendars.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.
• Organized travel arrangements, ensuring smooth transitions for executives during business trips.
• Handled confidential and sensitive information with discretion and tact.
• Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
• Seamlessly interacted with colleagues to plan and complete special projects.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Scheduled appointments and handled calenders for senior leadership.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Upheld strict timetables by maintaining accurate, balanced calendars.
• Organized and updated schedules for executives.

• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Scheduled office meetings and client appointments for staff teams.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted coworkers and staff members with special tasks on daily basis.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Created and maintained databases to track and record customer data.

• Prepared and administered drug tests for individuals.