Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica D. Wren

Kankakee,IL

Summary

Proficient and caring Nursing team member offering 28 years of patient facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

26
26
years of professional experience

Work History

Advanced Medical Support Assistant

Department Of Veteran Affairs
10.2020 - Current

GS-6 Full Time 40 Hours/Week, Salary: 53,352

  • I communicate, collaborate, and provides administrative assistance to a wide range of medical clinicians across multidisciplinary team such as physicians, physician assistants, nurses, nurse practitioners, dietitians, social workers, psychologists, pharmacists, and other administrative and professional staff throughout primary care service area to accomplish team goal settings to ensure medical care to patients is met.
  • I have knowledge and experiences that I use daily for medical terminology and human anatomy and physiology due to clinicians utilizing for patients' information to maintain current records. I also taken both courses at an accredited college.
  • I independently set priorities and organize charts, documents, and supplies to maintain team productivity and meet deadlines.
  • I provide medical administrative assistance to one or more outpatient clinics and is an integral member of the outpatient clinic team to effectively carry out day-to-day administrative operations of the clinic. I relay messages from patients to physicians about concerns, condition updates to facilitate treatment.
  • I interview and engaged patients to obtain medical history, chief complaints, and vital signs.
  • I communicate effectively by electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, schedule appointments, as well as resolving patient concerns.
  • I assist Veterans in processing a list of applications such as travel claims, renewing their VA ID cards, PDX transfer, disable license/placard application, means test updates, assist with champ VA applications, Hardship request, how to access urgent care, advanced directive & living will.
  • I secure patient information and maintain patient confidence by completing and safeguarding medical records.
  • I conduct insurance verification and pre-certification and pre-authorization functions.
  • I follow principles for infection control to meet patient safety guidelines.
  • I ensure data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entry data into VISTA if applicable.
  • I follow procedures regarding Community Care referrals.
  • I serve as the initial point of contact for units, clinics, patients, call centers, care in community regarding various aspects of patient appointments and referrals.
  • I pre-registers Veterans during check-in and utilizing call lists and telephone Veterans before their scheduled visits.
  • I greet patients and guests upon their arrival in the lobby areas.
  • I assist patients with canceling and rescheduling appointments via phone and in person.
  • I screen and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • I deliver administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

Traveling Certified Nursing Assistant

Gale, Shift Key, Clipboard, Staffing
04.2010 - Current
  • I do temporary assignments schedule as needed or prn 5 days/Month.
  • I travel to the home of clients, nursing homes, hospitals, and prisons (much like a traveling nurse) to provide services.
    I go where I am needed when the company puts out shifts. I perform duties as a CNA, Health Technician, Mental Health Technician, Sleep Technician, Sitter and Phlebotomist on adults and infants.
  • I strengthen my skills by traveling and rotating through various specialty areas and different types of facilities. I am very experienced in working well in fast-paced settings.
  • I provide acute care in hospital settings such as emergency care, urgent care, spinal cord injury, inpatient mental health, psychiatric, pediatric intensive care, trauma and acute care and surgery, and short-term stabilization.
  • I operate electroencephalographs and other devices to record the electrical activity of the brain during the sleep and sleep related diagnostic testing, PAP procedures, other related procedures.
  • I record vitals and perform all ADLSs in hospitals, prisons, and nursing homes, and private care.
  • I provide acute care in hospital settings such as emergency care, urgent care, spinal cord injury, inpatient mental health, psychiatric, pediatric intensive care, trauma and acute care and surgery, and short-term stabilization.
  • I operate electroencephalographs and other devices to record the electrical activity of the brain during the sleep and sleep related diagnostic testing, PAP procedures, and other related procedures.
  • I follow all laboratory procedure for collecting and packaging specimens in the appropriate container for transport to complete important diagnostic tests.
  • I perform sterile collection, or clean catch urinalysis specimens, urine cultures, stool, or other body fluid collections.
  • When I am a sitter, I always remain with assign patient during my shift. I perform direct observation and monitor for risk behavior. I keep sharp and other items from patients to help prevent harm to them and others.
  • I provide crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • I maintain patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
  • I assist in the identification of abnormal heart conditions by recognizing irregularities in patient''s heart rhythms during EKG readings.
  • I facilitate timely discharge planning by coordinating necessary resources and support services for patients transitioning from hospital settings.
  • I reduce risks of patient infection and cross contamination by cleaning and sterilizing equipment.


Health Technician

Department Of Veteran Affairs
03.2020 - 10.2020

GS-6 Full Time 40 Hours/Week, Salary: 51,499

  • I floated to all floors (Cancers, Audiology, Mental, Dietetic, Ophthalmology, Prosthetic).
  • I assisted patients ear canal and removed excessive cerumen for patients with hearing aid performance.
  • I made sure hearing aids function and fit, checked/replaced batteries, removed stuck batteries, replaced battery doors.
  • I perform blood sugar testing and phlebotomy including blood culture collection using aseptic technique to avoid specimen contamination. Collect other specimens as ordered and deliver specimens to the lab as requested.
  • I assist physicians and nurses with procedures such as obtaining supplies necessary for physician to perform procedure, stocking the supply cart appropriately, and obtaining miscellaneous supplies from unit stock room or SPD. Clean equipment after procedure using proper infection control techniques.
  • I perform bladder scanning and EKG at the bedside when ordered. I correctly apply electrodes for 12-lead EKG, obtain EKG print out and report immediately to the physician, RN, or charge staff.
  • I assist health care professional to position patient and answer patient's questions during complex procedures and responds to emergency situations such as cardiopulmonary failure, hemorrhaging, and shock by assisting in the performance of resuscitation measure.
  • I assist with patient ambulation, patient movement, and transport.
  • I enter notes or patient data (Activity of Daily Living Note} into patient medical records.
  • I observed patients for vision, speech, or hearing impairments and able to determine if a patient is ambulatory, requires a wheelchair, is bedridden, alert or confused.
  • I utilized Universal Precautions and applied appropriate isolation protocols in providing care for all general medicine patients. Follows proper hand washing techniques as well as use of hand sanitizer between patients. Disposes of infectious materials correctly.
  • I participated in performance improvement activities that may require monitoring and collecting data.
  • I clean reusable medical equipment between each patient use and per policy.
  • I inserted foley catheters, utilizing aseptic technique, as ordered by physician. I empty and record drainage from foley catheter. I perform foley catheter maintenance. Set up rooms for admissions, canisters/suction.
  • I sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • I made rounds and responded promptly to patients, families, and my clinical team.
  • I assisted with ADLs such as fed, bathe, dressed, ambulation, toileted, cleaned, safety, sitter, and observation, transferred, lifted, discharged.
  • I stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
  • I escorted patients to exam rooms while making friendly conversation to prepare for procedures.

Veteran Certified Nursing Assistant

State Of Illinois
06.2002 - 03.2020

Full Time 40 Hours/Week, Salary: 49,690

  • Experienced in working well in fast paced settings. I setup equipment such as oxygen tents, portable x ray, CPAP/BiBAP machines, and overhead irrigation bottles and suction machines.
  • I made sure patient has proper identification to match proper sample specimen and labeling.
  • When emergency occur, I directed specimens to proper location and always verified for accuracy.
  • I volunteered to worked additional shifts and overtime during busy periods to maintained proper staffing and floor coverage.
  • I conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • I identified most effective materials for creating specific prosthetic limbs depending upon patient desires and medical history. I assisted in pre and post operative situations.
  • I supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • I performed ADLs, including personal hygiene management, feeding, ambulation, safety, and comfort.
  • I exhibited compassionate care and communication regarding issues surrounding death and dying.
  • I planned fabrication process by using plaster molds, models, and computer graphics software.
  • I assisted in monitor mental and psychiatric patients. I had always remained with assigned patient during shifts. I performed direct observation and risk behaviors. I monitored and kept sharp items that can cause harm to patient, and others.
  • I worked overnight I explained procedure for either in hospital or home sleep test. I applied electrodes and sensors, pap fitting, collected data and assisted patients on sleep study floor by monitoring them while sleep far as brain waves eye movement, heart rate, breathing pattern, blood oxygen level, body position, chest, and abdominal movement, snoring and other noise made while sleeping. I was able to talk to them through monitor equipment.

Customer Service Representative

Cigna Health Insurance
01.1998 - 06.2002

Full Time 40 Hours/Week, Salary: 48,900

  • I performed insurance guidelines including HMO/PPO, Medicare, Medicaid, and other payer requirements and systems. Familiar with CPT and ICD-10 coding.
  • I informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • I asked probing questions to determine service needs and accurately input information into electronic systems.
  • I collaborated closely with team members to delivered project requirements, developed solutions, and meet deadlines.
  • I assisted customers with claims, benefits and provider search within area and data entry. Reviewed insurance policy terms to determine whether loss was covered by insurance. I managed all calls on computer and phone.
  • I have knowledge of medical terminology to processed medical claims correctly. Maintained patient confidentiality per (HIPPA).

Education

Certified Medical Administrative -

St. Augustine College
Chicago, IL
05.2019

Associate of Arts - General Education

Kankakee Community College
Kankakee, IL
05.2013

Skills

  • Ability to travel
  • Hospice and Palliative Care
  • Mental health
  • HIPPA Compliance
  • Infection Control
  • Dementia and Alzheimer's knowledge
  • Responding to emergencies
  • Direct Patient Care
  • Culturally-competent care
  • Knowledge of computer systems for entry and retrieval of data, clerical skills, data entry
  • Ability to independently set priorities
  • Ability to communicate tactfully and effectively

Timeline

Advanced Medical Support Assistant

Department Of Veteran Affairs
10.2020 - Current

Health Technician

Department Of Veteran Affairs
03.2020 - 10.2020

Traveling Certified Nursing Assistant

Gale, Shift Key, Clipboard, Staffing
04.2010 - Current

Veteran Certified Nursing Assistant

State Of Illinois
06.2002 - 03.2020

Customer Service Representative

Cigna Health Insurance
01.1998 - 06.2002

Certified Medical Administrative -

St. Augustine College

Associate of Arts - General Education

Kankakee Community College
Erica D. Wren