Management
Open To Work
Erica Dwire
Target
Brainerd,MN
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Customer Service RepresentativeGeneral ManagerOperations ManagerVolunteer CoordinatorHospitality Manager
Work Type
Full TimePart Time
Important To Me
Work-life balancePersonal development programsHealthcare benefitsCareer advancement401k match
2
Languages
2
Certification
26
Years of experience
Dynamic professional experienced in leading diverse teams and implementing strategic process improvements. Skilled in workforce management and employee training, fostering a collaborative environment that drives productivity and enhances customer satisfaction.
Work History
Fulfillment Team Leader
2 Years 1 Month- Led team in achieving operational goals through effective communication and coordination of daily tasks.
- Implemented process improvements that enhanced efficiency in merchandise presentation and customer flow.
- Monitored inventory levels, ensuring timely restocking and reducing stock discrepancies.
- Trained new employees on store policies, procedures, and customer service best practices.
- Conducted performance evaluations for team members, providing feedback to improve individual contributions.
- Developed scheduling strategies that optimized staff coverage during peak hours and reduced labor costs.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Assisted in recruitment to build a team of top performers.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Promoted a culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Insurance Office Assistant
1 Year 1 Month- Managed daily office operations to promote efficient workflow and organization.
- Coordinated scheduling and communication for client meetings and appointments.
- Managed client inquiries, resolved billing issues, and guided clients through the insurance onboarding process with empathy and clear communication.
- Reviewed and processed sensitive policy applications, ensuring 100% compliance with regulations and privacy laws.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Assisted in the preparation of reports and presentations, which contributed to informed decision making processes.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Streamlined communication within the office, ensuring timely dissemination of important information to all staff members.
- Edited and proofread documents for accuracy and completeness.
Owner/Operator
3 Years 10 Months- Managed daily operations, ensuring exceptional customer service and operational efficiency.
- Oversaw inventory management, optimizing stock levels to meet customer demand effectively.
- Developed and implemented marketing strategies to increase customer engagement and sales growth.
- Trained and mentored staff on best practices for automotive service and customer interactions.
- Established strong relationships with vendors to negotiate favorable terms and improve supply chain efficiency.
- Conducted regular quality control assessments to maintain high standards of service delivery.
- Analyzed financial performance metrics to drive profitability and operational improvements.
- Led community outreach initiatives to enhance brand visibility and foster local partnerships.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Implemented effective financial management practices, improving cash flow and profitability.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Owner/Operator
4 Years- Oversaw inventory management, optimizing stock levels to meet customer demand effectively.
- Built an apparel printing company from the ground up in a high-traffic tourist destination.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed business plan, processes and procedures to provide superior products and service to customers.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed and nurtured lasting customer relationships by projecting a professional image and responding quickly to questions and specific requests.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Operated with safety and skill to avoid accidents and delays.
- Produced products with screen printing, heat transfer printing, DTG printing, and embroidery.
- Graphic design and artwork preparation for all customers.
- Creative problem solving for fast turnaround times and unique situations.
- Quoting prices for customer orders.
- Customer service with a smile for everyone that walked into the store.
Owner/Operator
1 Year- Increased customer satisfaction by providing high-quality services and timely communication.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Produce bakery products that people want to buy including, cakes, cookies, donuts, artisan breads, rolls and more.
- Manage employees and payroll.
- Show time management as we had to be up in the early morning hours and have everything fresh and ready to open the doors by 7 a.m..
- Customer service with a smile. Many customers would come in daily and sit for a cup of coffee and donuts.
- Serve coffee and baked goods.
- Cake decorating for weddings, birthdays, grad parties and many other events.
- Working with other local businesses to supply them with our breads and buns for their menus.
- Food safety, sanitization, and compliance.
- Upselling and cross selling products.
- Operating the cash register and handling money, including payments, making change, counting down the register, and making deposits.
Education
High School Diploma
- Honoree of top 15 in graduating class
- Honor Roll every semester all through school
- In addition to the general studies that are required, I took 4 years of Spanish, wood shop classes, and every English class my school offered.
- As a senior, I went to the elementary school to help in a classroom with whatever the teacher needed. Usually I helped a young girl that spoke Spanish and the teacher had a hard time understanding her.
Skills
Daily operations management
Workforce management
Scheduling management
Employee training
Coaching and mentoring
Team oversight
Problem-solving
Attention to detail
Accomplishments
- Owned and operated 3 very diverse and successful businesses.
- Supervised teams of 20-30 members.
- Managed a household budget with 4 children, allowing me to be a stay home mom for 15 years.
Certification
- CPR/First Aid/AED Certified
- Food Safety Certified
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Fulfillment Team Leader
Target
2024.06 - 2026.07Read More
Insurance Office Assistant
Christenson Agency
2023.05 - 2024.06Read More
Owner/Operator
Cuyuna Country Auto Center
2019.05 - 2023.03Read More
Owner/Operator
The Shirt Shop
2015.05 - 2019.05Read More
Owner/Operator
Cros-Iron-Wood Bakery
2000.10 - 2001.10Read More
Browerville High School
High School Diploma
Read More