Erica Escalante
Burbank,CA
Summary
Detail-oriented professional with a strong background in customer service within the retail industry, bringing 10 years of experience to administrative roles. Skilled in providing robust support to leadership, ensuring operational efficiency and effective communication. Known for anticipating needs, maintaining confidentiality, and fostering positive relationships with diverse stakeholders. Leveraging a customer-centric approach, adept at managing administrative tasks seamlessly. Seeking an opportunity to contribute exceptional organizational skills and a customer service mindset to enhance daily operations.
Overview
19
19
years of professional experience
Work History
Kilian Business Manager
Estee Lauder
05.2023 - Current
- Communicated with customers and sales associates positively with particular attention to product knowledge and expertise.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate team of 40 sales associates.
- Assisted with event planning and training of products and new launches.
- Generated new sales leads to achieve and exceed monthly sales goals by 10%,
Freelance Fragrance Specialist
Estee Lauder
03.2022 - 05.2023
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Developed strong rapport with customers and created positive impression of business.
Business Manager
Diptyque
05.2019 - 08.2021
- Sold merchandise through effective customer service techniques and professional selling skills to reach fragrance penetration of 20% and increased overall sales by 12%.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
Counter Manager
Chanel
12.2012 - 05.2019
- Planned and prepared for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations for team members.
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
- Gathered and analyzed sales and performance data to strategize business plan resulting in $995,000 in sales.
- Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge and departmental goals across staff of 25.
Administrative Assistant/Server
Chili's Bar And Grill
12.2004 - 02.2013
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Office Manager
Parham Chiropractic
06.2010 - 10.2011
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained pre-authorization from insurance companies ahead of medical services.
Education
Bachelor of Science - Business Administration And Management
California State University - Los Angeles
Los Angeles, CA05.2023
Skills
- Business Development
- Customer Relationship Management
- Data Confidentiality
- Emotional Intelligence
- Decision Making
- Problem Solving
- Market Research
- Time Management
- Organizational Skills
- Schedule Management
- Attention to Detail
- Computer Literacy
Timeline
Kilian Business Manager
Estee Lauder
05.2023 - Current
Freelance Fragrance Specialist
Estee Lauder
03.2022 - 05.2023
Business Manager
Diptyque
05.2019 - 08.2021
Counter Manager
Chanel
12.2012 - 05.2019
Office Manager
Parham Chiropractic
06.2010 - 10.2011
Administrative Assistant/Server
Chili's Bar And Grill
12.2004 - 02.2013
Bachelor of Science - Business Administration And Management
California State University - Los Angeles
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