Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erica Farias

Paris,TX

Summary

Proven leader with extensive experience at BrightSpring, adept in compassionate caregiving and medical records management. Excelled in enhancing client support through innovative care strategies, achieving significant improvements in client wellness. Skilled in behavior redirection and team motivation, consistently ensuring adherence to state regulations and high standards of care.

Overview

6
6
years of professional experience

Work History

Direct Support Professional

BrightSpring
03.2020 - 04.2024
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Transported clients to medical and dental appointments to provide support.
  • Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.

Shift Manager

RB American
01.2022 - 05.2023
  • Excelled in every store position and regularly backed up front-line staff.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Tracked receipts, employee hours, and inventory movements.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.

Cashier Team Lead

Menards Inc.
08.2018 - 02.2020

Education

Health Sciences

Northwest Kansas Technical College
Goodland, KS

General Studies

Garden City Community College
Garden City, KS

Skills

  • First aid and safety
  • Behavior redirection
  • Client Support
  • Compassionate Caregiving
  • Client documentation
  • Decision-making support

Languages

Spanish
Native or Bilingual

Timeline

Shift Manager

RB American
01.2022 - 05.2023

Direct Support Professional

BrightSpring
03.2020 - 04.2024

Cashier Team Lead

Menards Inc.
08.2018 - 02.2020

Health Sciences

Northwest Kansas Technical College

General Studies

Garden City Community College

Similar Profiles

CREATE PROFILE
Erica Farias