Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
References
Generic

ERICA J PIRES-TOOMER

Charlton,MA

Summary


Resourceful and effective leader & problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed professional, offering history of success coordinating and monitoring operations across various departments to maintain quality of services and products.

Overview

17
17
years of professional experience
1
1
Certificate

Work History

Automotive Manager

United Parcel Service
08.2019 - 03.2023
  • Tracked and reported Fuel & Oil usages, DOT & FMCSA compliance, parts inventory, vehicle repair & federal interval maintenance (PMI), and facilitated compliance with Mass Vehicle Check (MA RMV safety & Emissions program) for approximately 635 vehicles used across 6 UPS facilities.
  • Established priorities & adjusted plans after periodically monitoring technicians daily activities relating to utilization and operations of 6 facilities, while consistently accomplishing multiple tasks and meeting goals within established time frames improved team focus and morale.
  • Maintained accurate records of time and materials required to perform repairs and service, and periodic training & documentation of environmental and safety regulaions compliance required by RCRA, EPA & OSHA
  • Cross-trained 32 existing employees to maximize team performance and overall agility. Mentoring 5 key team members and cross-training the entire staff resulted in 25% increase in area performance.
  • Maintained professional, organized, and safe environment for employees and internal customers.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Interviewed and Onboarded new employees with training and new hire documentation.,

Operations Supervisor

United Parcel Service
01.2016 - 08.2019
  • Next level manager entrusted me additional roles with resposibilties delegated directly from their own, such as coordinating directly with HR management, onboarding new employees and facilitating 90 day individual training, tracking skill development, evaluations, and relevant documentation.
  • Evaluated employee performance & productivity and provided feedback to improve weak areas as well as implemented corrective actions
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices within the smalls sorting area under my purview.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Motivated and trained employees to maximize team productivity.
  • Encouraged and promoted ideas aligned to business needs and benefits.

High Risk Analyst

United Parcel Service, UPS
05.2012 - 01.2016
  • Secure, inventory and process average of 215 High Risk Packages (parcels insured $5000 and up) per day.
  • Taught employees how to control risks at front line and beyond.
  • Employed strong program management skills to successfully define and manage ongoing initiatives designed to control risks throughout chain of custody process.
  • Electronically forecast reconciled report to next leg of travel. Created and maintained 90 day file for corporate audit purposes.
  • Worked as an extension of the area Loss Prevention Manager during third shift to ensure all operations supervisor's handled, loaded and controlled high risk parcels in compliance with local procedures, providing legible signatures for chain of custody documents at package release. Submitted documentation for manager review, daily.

Dispatch Coordinator

United Parcel Service, UPS
06.2006 - 04.2012
  • Ensured compliance with regulation 49 CFR 395 drivers Hours of Service, FMCSA requirement.
  • Developed and implemented process enhancements to drive continuous program improvement.
  • Controlled costs daily with optimized route plans to maximize customer satisfaction correlated to changing demands and minimize time or field waste.
  • Responded to high volume of phone and email requests to provide logistics information.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Facilitated Annual Hazardous Materials Regulations trainings with 44 drivers (HMR) for transporting dangerous materials.
  • Drafted daily outbound load staging strategies for 75 trailers to optimize facility package flow and load movement during dispatch.

Education

Graduate Diploma of completion in Automotive Technology -

Porter And Chester Institute
Stratford, CT
04.2014

High School Diploma -

Falmouth High School
Falmouth, MA
06.1995

Skills

  • Employee Development
  • Performance Evaluations
  • Staff Management
  • Documentation And Reporting
  • Compliance Management
  • Project Planning
  • Cost Control
  • Vehicle Maintenance
  • Task Delegation

Certification

  • ASE Refrigerant Recovery and Recycling
  • Certificate of Completion for Pro-Cut -Rotor and Lathe machining
  • Certified Class IV & V Forklift Trainer, Safe 2 Lift - 2021

Timeline

Automotive Manager

United Parcel Service
08.2019 - 03.2023

Operations Supervisor

United Parcel Service
01.2016 - 08.2019

High Risk Analyst

United Parcel Service, UPS
05.2012 - 01.2016

Dispatch Coordinator

United Parcel Service, UPS
06.2006 - 04.2012

Graduate Diploma of completion in Automotive Technology -

Porter And Chester Institute

High School Diploma -

Falmouth High School

References

References furnished upon request

References

References furnished upon request

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