Erica Daniel
Omaha,NE
Summary
Outgoing professional with an engaging personality and a service-driven background. Highly proficient in Recruitment, Training, General Operations Management, Human Resources and Sales.
Overview
12
12
years of professional experience
Work History
Temp - Account Manager
Metro Driveway Co
Omaha , NE
2024.01 - Current
- Handled customer inquiries regarding pricing, financing, and scheduling with speed and efficiency
- Creates accurate cost estimates for potential clients considering project requirements
- Manages monthly billing for a fleet of two dump trucks
- Followed up with customers during the sales cycle to ensure timely and satisfactory outcomes.
- Manages FB, Instagram, and 'X' Social Media platforms.
- Assisted Web Designer in optimizing company website
- Manages customer recognition initiatives for the organization
General Manager
Home Instead
Fremont , NE
2020.01 - 2024.01
- Provided customer support, addressing service inquiries and contributing to the sales conversion process
- Co-lead weekly all staff meetings to discuss strategies for increasing sales growth and overcoming staffing challenges
- Led efforts in enhancing recruitment and retention initiatives
- Coached 75 employees and up to 7 Admin staff utilizing individual sessions, periodic check-ins, and annual evaluations
- Resolved client/employee challenges through various communication channels such as phone, email, and in-person interactions.
- Led new hire Orientation and Care Pro Training
- Coordinated and managed the monthly on-call schedule
- Streamlined HR functions by overseeing work comp cases, unemployment claims, health insurance benefits administration, attendance tracking and hiring and referral bonus programs.
- Supported the recruiting process by identifying and filling Admin Staff vacancies, while conducting required interviews.
Assistant Director
Primrose Schools
Gretna , NE
2018.11 - 2019.12
- Managed schedules for a team of over 20 staff members
- Coordinated daily classroom ratios efficiently
- Served as on-site Manager in the capacity of AM
- Conducted orientation sessions for new students and families.
- Managed special events and summer programs
- Provided guidance to new employees on effective classroom strategies
- Cultivated and maintained staff relationships to foster a positive work culture
- Scheduled and conducted inventory counts and supply audits
CAREGiver
Home Instead Senior Care
Omaha , NE
2018.01 - 2019.01
- Provided in-home care to older adults across the Omaha metro area
- Engaged in household and personal care duties such as light housekeeping, meal prep, med management, toileting, dressing and bathing
Travel Nurse Recruiter
Triage Staffing, LLC
Omaha , NE
2016.04 - 2017.05
- Drove business expansion by securing short term contracts for traveling nurses nationwide
- Assisted 6 RNs to Senior Recruiters within the first 90 days, achieving new hire sales goals
- Utilized diverse methods such as social media sourcing, cold calling, lead generation, and referrals to identify qualified candidates
- Assessed candidates through interviews
- Prepared profiles of qualified candidates and submitted them to client management specialists
- Managed desk of 15 RNs during first year - responsibilities included coordinating housing, processing payroll, and managing behavioral issues.
Contact Specialist
Home Instead, Inc.
Omaha , NE
2013.04 - 2015.03
- Co-managed front desk operations, providing efficient services to a team of 150 employees
- Handled telephone inquiries from franchise owners, vendors, and the general public
- Ensured prompt and efficient communication by directing calls to the right individuals for resolution of issues and queries related to franchises
- Cross trained on HRIS (Applicant Stack) for scheduling interviews as required.
- Provided support for new employee orientation when required
- Co-managed ongoing domestic and international shipping needs
Service Coordinator/Staffing
Home Instead Senior Care
Omaha , NE
2012.04 - 2013.04
- Coordinated scheduling for a team of 200 CAREGivers and clients across the Omaha Metro area.
- Partnered with Client Care Team and HR department to deliver highest quality client/caregiver matches
- Contributed to the expansion of business operations by incorporating suggested increases in service hours.
- Attending ongoing trainings and webinars to enhance job performance
- Played an active role in the CAREGiver Meeting Committee
Education
Bachelor of Science - Geography
Northwest Missouri State University
2000
Skills
- Recruitment and Retention
- Onboarding and Training
- Staffing
- Human Resource Management
- Operations Management
- Client/Customer Relations
- Public Speaking
- Sales
Accomplishments
- Grew 40 new clients in 2020-2021
- Doubled our monthly sales goals in 2020 and 2021
- Promoted from Human Resources Manager to General Manager in less than 12-months
- Recognized as Employee of the Year for outstanding performance and team contributions
Timeline
Temp - Account Manager
Metro Driveway Co
2024.01 - Current
General Manager
Home Instead
2020.01 - 2024.01
Assistant Director
Primrose Schools
2018.11 - 2019.12
CAREGiver
Home Instead Senior Care
2018.01 - 2019.01
Travel Nurse Recruiter
Triage Staffing, LLC
2016.04 - 2017.05
Contact Specialist
Home Instead, Inc.
2013.04 - 2015.03
Service Coordinator/Staffing
Home Instead Senior Care
2012.04 - 2013.04
Bachelor of Science - Geography
Northwest Missouri State University
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