Erica Ketelhut
Detroit,MI
Summary
Responsible and reliable, current, court staff member pursuing a career in desired field of acquired degree based on Accounting.
Overview
26
26
years of professional experience
Work History
Cashier
36th District Court
08.2021 - Current
- Enhance customer satisfaction by providing efficient and accurate payment transactions.
- Streamline checkout process for increased efficiency and reduced waiting times.
- Maintain a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assist customers with inquiries and provide exceptional service, resulting in positive feedback
Clerk II
36th District Court
07.2019 - 08.2021
- Operated JIS to assist with information accuracy.
- Processed new cases, motions, defaults, satisfaction of judgment, garnishment releases, garnishment disclosures, proof of services, subpoenas and change of venues.
- Contributed to customer satisfaction by promptly answering inquiries and providing accurate information within court guidelines
Clerk I
36th District Court
11.2017 - 07.2019
- Assisted litigants and public citizens with information pertaining to General Civil, Small Claims, and Landlord/Tenant court procedures.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Production Line Supervisor
Sofia's Bakery
06.2016 - 11.2017
- Generated company invoices and complete payroll, update daily & weekly product reports, carry out payment transactions
- Endorsed consumer documentations, assure proper handling and reporting to correct distributors.
Administration Assistance
Wealth Management Group Inc.
01.1999 - 01.2016
- Enhanced communication efficiency by developing comprehensive client documentation, i.e. billing invoices and quarterly statements
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
Leasing Consultant
Beacon Management
01.2004 - 01.2006
- Maintained high occupancy rates through effective marketing strategies and excellent customer service, including accepting rental payments, fees and processing unit applications
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
Filing Clerk
Benjamin Whitfield, Jr. & Associates
01.1998 - 01.2001
- Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.
- Prepared legal documents and deliver them to the courts.
Education
Bachelor of Science - Business Administration
Wayne State University
01.2010
Skills
- Knowledge of Court Procedures
- Detail-oriented
- Issue Resolution
- Proficient in Microsoft Office
- Multitasking Capabilities
- Aptitude for Mathematics
- Administration
- JIS
- File On Q (Case Management Tracking System)
Accomplishments
- Advanced Excel Certificate
- Court Support Staff Certification Training (MJI)
- Perfect Attendance Award (36th District Court)
- Certification of Appreciation for Outstanding Productivity (36th District)
- Phi Theta Kappa
- GLAStar Award
Timeline
Cashier
36th District Court
08.2021 - Current
Clerk II
36th District Court
07.2019 - 08.2021
Clerk I
36th District Court
11.2017 - 07.2019
Production Line Supervisor
Sofia's Bakery
06.2016 - 11.2017
Leasing Consultant
Beacon Management
01.2004 - 01.2006
Administration Assistance
Wealth Management Group Inc.
01.1999 - 01.2016
Filing Clerk
Benjamin Whitfield, Jr. & Associates
01.1998 - 01.2001
Bachelor of Science - Business Administration
Wayne State University
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