Erica L. Boyd
Virginia Beach,VA
Summary
Directed operations within the mortgage sector, leveraging over 15 years of leadership experience. Championed initiatives to optimize efficiency and accuracy across teams. Cultivated a high-performance culture through strategic staff management and development.
Overview
27
27
years of professional experience
Work History
Manager, Underwriting
HSBC North America
Elmhurst, IL
- Supervised 10-16 Mortgage Underwriters and preserved team quality average of 97.6%.
- Maintained average wait time of five minutes and drop call rate of less than 10% in underwriting call center.
Team Lead, Underwriting Quality Assurance
HSBC North America
Elmhurst, IL
- Co-created auditing tools to track productivity and guarantee compliance with state laws and federal regulations.
- Co-authored Sales Contract Department Manual and Policy Handbook.
- Developed training program by generating training documents, delivering presentations, and conducting feedback sessions.
Credit Risk Policy Manager
FANNIE MAE
Washington, DC
11.2009 - Current
- Developed and implemented policy frameworks to enhance operational efficiency.
- Conducted comprehensive analysis of housing market trends to inform strategic decision-making.
- Collaborated with cross-functional teams to align policies with organizational goals.
- Evaluated existing policies for compliance and recommended updates to mitigate risks.
- Led initiatives to streamline policy development processes, improving turnaround time for approvals.
- Facilitated stakeholder engagements to gather feedback and address policy concerns effectively.
- Facilitated stakeholder meetings to gather input on emerging issues, fostering open dialogue and collaborative problem-solving approaches.
- Presented complex information in clear, concise language, simplifying decision-making processes for stakeholders involved in policy development.
Business Analysis Manager & Servicing Operations Manager
FANNIE MAE
Herndon, VA
01.2009 - Current
- Preside over 20 Data Reporting Analysts, portfolio of 200+ servicers, and $29.9M budget allocated to the Making Home Affordable (MHA) program, a federal foreclosure prevention initiative.
- Reconciled data variances by executing a formal policy and reporting process.
- Reduced delayed conversion of reported changes by 25% by enhancing design and distribution of monthly reports.
- Lowered operational incident occurrence from eight in 2012 to zero in 2013 by introducing automation tools, including a SharePoint communication tool to send 14 monthly servicer notifications.
- Spearheaded team training program to orient new hires and motivate underperforming analysts.
- Selected to manage account reconciliation project involving aged accounts valued at $250M.
- Served as Committee Member for Help the Homeless Fundraiser and Women’s Employee Resource Group.
Assistant Vice President, Credit Risk-Secondary Markets Risk Management
HSBC North America
Elmhurst, IL
01.1999 - 01.2009
- Served as key stakeholder in Consumer and Mortgage Lending department’s efforts to expand acquisition model.
- Oversaw approximately 100 mortgage portfolio acquisitions and loan sale transactions.
- Reduced overlap and risk by orchestrating consolidation of six secondary market business units into one department.
- Created reporting process to monitor trends and co-created infrastructure to promote resource activities.
- Led weekly meetings to facilitate cross-functional collaboration, explicate contractual obligations and reconciliation variances, and negotiate solutions.
- Acted as Primary Servicing Strategy Liaison with Asset Management and Secondary Marketing teams and as United Way Campaign Coordinator for HSBC Consumer Lending.
Education
Master of Business Administration - undefined
George Washington University
Washington, DCBachelor of Science - Accounting
Norfolk State University
Norfolk, VASkills
- Business Strategy
- Team Development
- Process Improvement
- Portfolio Management
- Project Oversight
- Mortgage Lending
- Credit Risk Analysis
- Investor Reporting
Timeline
Credit Risk Policy Manager
FANNIE MAE
11.2009 - Current
Business Analysis Manager & Servicing Operations Manager
FANNIE MAE
01.2009 - Current
Assistant Vice President, Credit Risk-Secondary Markets Risk Management
HSBC North America
01.1999 - 01.2009
Manager, Underwriting
HSBC North America
Team Lead, Underwriting Quality Assurance
HSBC North America
Master of Business Administration - undefined
George Washington University
Bachelor of Science - Accounting
Norfolk State University