Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Erica L Burt

Erica L Burt

Expert Level Administrative Assistant
Dallas,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Content Moderator

Genpact LLC
04.2018 - 08.2021
  • Reviewed all content and determine if it violates any laws or regulations, such as those pertaining to hate speech, bullying, or harassment
  • Reviewing content for plagiarism or copyright infringement, or for obscene language or pornographic images
  • Evaluated online content that contained any obscene language, pornographic images, or videos, which might violate state and federal laws
  • Directed content of website by gathering information and integrating data from other departments.
  • Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
  • Managed content distribution to online channels and social media platforms.
  • Approved, reviewed and edited content flowing to website, approving over 1000 pieces of content per 8 hours.

Customer Service Representative

PFSWEB, INC
11.2016 - 02.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Expert Data Entry Operator, Administrative Assistant and CSR

ALN Apartment Data
10.2014 - 09.2015
  • Experienced with more than 20 years of data entry operations, with strong attention to detail with a typing speed of 57 WPM
  • Ability to assist in an accounting department with some small tasks such as sorting checks, opening and processing mail, then entering the recent check amounts to the appropriate client
  • Proficiency of expert level on Microsoft Word, Excel, Outlook, and Adobe PDF documents
  • Specializes in source data, and using the source data for computing data entry by compiling/sorting detailed information for prioritizing multiple tasks
  • Contributes to team effort by accomplishing goals as needed prioritize tasks with very little or no supervision as well as complying with com[any policy., Call Center for national apartment association
  • Cold calling Apartment Complexes for their updated price information, including all low income, and other tax related information
  • Relayed information received into a National Apartment Association website
  • Information given and relayed was data provided to me, such as Sorted floor plans, pricing, general tax credited property information
  • Customer Service for all Apartment complexes, Homes and Low-income communities Nationwide
  • Multitasking, learning to work self-paced.

Manager

Austin Financial Loan Services
06.2013 - 10.2014
  • Processed all incoming loan files
  • Perform special projects as assigned by general managers
  • Had the ability to stay up to date with any new loan policies and/or federal compliance regulations
  • Review loan files for compliance with bank policy and regulatory compliance
  • Review borrower's credit file for adherence to bank's credit and underwriting policies
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Loads infractions to bank's internal tracking system and tracks for follow up documentation according to bank policy
  • Approved regular payroll submissions for employees.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.

Data Entry and Word Processing Clerk

TALX CORPORATION
02.2007 - 04.2014
  • Processed Work opportunity tax credit paperwork provided to TALX a corporation umbrella for large companies, such as JCPenney and Target
  • Corrected all material prior to entry in the system
  • Data inputting of W4's, 8850s, Social Security Numbers, and Driver License Numbers, anything dealing with hiring/rehiring of an employee
  • Sorted incoming mail into specified locations, approx
  • Performed audits and deep document reviews to verify compliance with applicable laws.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Utilized Outlook, Excel and Word
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Special Projects for managers, including keying and finding mistakes from previous years (about 105 boxes keyed, sorted, and alphabetized within 40 days)
  • Quickly learned new processes and systems and kept current with procedural enhancements.
  • Securely filed document master digital files for backup and future verification.
  • Clearly communicated entry status via email or phone with other departments.
  • Identified data entry discrepancies and applied adjustments in [Software] system.
  • Verified data checking for compliance, error and repeat data.
  • Completed time-sensitive data entry requests.
  • Maintained and referenced training documentation for entry process.
  • Performed regular quality control checks to verify accurate entry of data.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Compiled data and reviewed information for accuracy prior to input.
  • Sorted documents and maintained organized filing process.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Organized, sorted and checked input data against original documents.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Verified accuracy of data before transcribing.

Legal Operations Specialist

Law Office of Michael J. Scott P.C
01.2011 - 01.2013
  • Verified and processed judgment's, entered data of all statistics into system with accuracy
  • Communicated with County Clerks and District Clerks regarding the setting of trials, paperwork for the law firms Non-Suits, Dismissals, Agreed Judgments, Default Judgments
  • Debt Collection Law firm, knowing all the percentage rates of many different states usury laws
  • Updated and created affidavits including notarizing all documents as needed
  • Assisted the accounting department by sorting checks, opening and processing mail plus entering check amounts to the appropriate client
  • Corrected and verified information operated data entry and prepared all court, judgement, non-suit, and demand letters
  • (225+ per day)
  • Assisted attorneys with reviewing and organizing witness reports.
  • Handled electronic court filings and coordinated court activities.
  • Researched statutes, decisions, legal articles and codes.
  • Reviewed Deed of Trust, Title Commitment and prior bankruptcies documents.
  • Produced contracts and real estate closing statements.
  • Reviewed and analyzed government and judicial structures, as well as arbitration concepts and negotiation techniques.
  • Researched State Usury Percentage laws and regulations and delivered analysis and assessments to Judgement percentage.
  • Managed day-to-day legal activities such as subpoena services for Debt Collection law office with 10 attorneys.

Front Desk Manager

Hampton Inn Richardson, Hilton Hotel Property
06.2006 - 09.2007
  • Provide exceptional customer service in fast-paced environment
  • Greeted and checked guests in and out of hotel
  • Updated computer system to maintain guest accounts, credit cards, room transactions and night audit management of front desk staff
  • Answered and directed multi-line telephone system
  • Presented and answered questions regarding guest rooms and advised about various amenities
  • Processed and updated billing

Education

GED -

Garland H.S.
Garland, TX
02.2007

Skills

  • Data and Trend Forecasting
  • Industry Trends
  • Data Visualization
  • Specialist Procedures
  • Social Media Monitoring
  • Database Skills
  • Corporate Policies and Procedures
  • Online Content Development
  • Website Updates
  • Critical Thinking
  • Customer Feedback
  • Social Media Platforms
  • Information Updates
  • Administrative Support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Content Moderator

Genpact LLC
04.2018 - 08.2021

Customer Service Representative

PFSWEB, INC
11.2016 - 02.2017

Expert Data Entry Operator, Administrative Assistant and CSR

ALN Apartment Data
10.2014 - 09.2015

Manager

Austin Financial Loan Services
06.2013 - 10.2014

Legal Operations Specialist

Law Office of Michael J. Scott P.C
01.2011 - 01.2013

Data Entry and Word Processing Clerk

TALX CORPORATION
02.2007 - 04.2014

Front Desk Manager

Hampton Inn Richardson, Hilton Hotel Property
06.2006 - 09.2007

GED -

Garland H.S.

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Erica L BurtExpert Level Administrative Assistant