Erica L. Costantino
Thompson's Station,TN
Summary
Results-driven professional skilled in financial reconciliation and problem-solving. Proven track record in managing relationships with sponsors and CROs, ensuring timely resolution of payment disputes while upholding confidentiality and accuracy in financial operations.
Overview
26
26
years of professional experience
Work History
Reconciliation Specialist
SCRI
04.2023 - Current
- Reconciled clinical trial receivables.
- Maintained strong business relationships with sponsors and CROs for financial closure.
- Referenced financial study data from multiple sources for accuracy.
- Reviewed and interpreted budgets and contracts, facilitating resolution of payment disputes.
- Facilitated accounts receivable write-offs when necessary.
- Processed sponsor refunds in accordance with established guidelines.
- Communicate concerns or issues timely and often with a proposed solution.
- Maintain strict confidentiality.
Cash Application Coordinator
SCRI
10.2021 - 12.2023
- Application and documentation of open AR in multiple locations.
- Monthly balancing of all AR payments.
- Facilitated communication with sponsors for required documentation.
- Assistance with month end close reporting for accounting purposes.
- Implementing process improvements.
- Mentoring, training, and fostering skill development within the team.
- Monitored daily logs and reports and escalated issues.
- Development of SOP for Cash Posting.
Patient Support Specialist
HCA/Parallon
10.2018 - 10.2021
- Assisted patients with completing payments for medical treatment.
- Coordinated with internal teams to address patient concerns.
- Provided education on payment plans and procedures, ensuring patient understanding and compliance.
- Provided empathetic support to patients during difficult situations.
- Maintained accurate patient records, ensuring data confidentiality and HIPAA compliance.
Senior Medical Services Representative
LIBERTY MUTUAL INSURANCE COMPANY
12.2011 - 10.2018
- Managed customer and provider inquiries by providing accurate information on insurance policies and claims processes.
- Resolved client issues efficiently
- Assisted in training new representatives.
- Implemented process improvements that increased operational efficiency within service department.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support.
Residential Program Worker
Pathways of SW PA
10.2007 - 10.2011
- Facilitated daily living activities for IDD residents, promoting independence and personal growth.
- Monitored resident progress and documenting observations.
- Transportation, budgeting, meal preparation, and daily living assistance.
- Advocation for residents.
- Filing and record keeping.
Intern/Health Care Tech
VA Pittsburgh HC System
05.2011 - 06.2011
- Supported electronic health record (EHR) data entry.
- Obtained vitals, phlebotomy, dermal procedures, and surgery.
- Assisted with palliative care during cancer treatment.
- Experienced a wide range of medical and office procedures.
Intern/Medical Assistant
Centerville Clinics
02.2011 - 04.2011
- Supported electronic health record (EHR) data entry.
- Obtained authorizations for procedures and testing.
- Assessed patient vitals and preformed various procedures.
- Electronic RX Refills.
Personal Care Attendant
Evergreen Assisted Living
04.2007 - 10.2007
- Provided compassionate personal care to residents, ensuring comfort and dignity.
- Charting of patient's nightly activities and issues.
- Medication dispensing
- Maintained cleanliness of common areas in the facility.
Personal Care Attendant
Private Home Deceased
05.2005 - 10.2005
- Provided compassionate personal care to resident, ensuring comfort and dignity in daily activities.
- Assisted with medication management.
- Monitored vital signs regularly, promptly reporting any concerns or changes in the client''s condition.
- Managed household tasks, such as cleaning, laundry, meal preparation, and errands, creating a comfortable living environment.
Cashier/Customer Service
Walmart
05.2003 - 09.2005
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained accurate cash drawer through diligent cash handling and reconciliation.
- Assisted customers with inquiries.
- Trained new cashiers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints.
Cashier
Save-A-Lot
06.2000 - 05.2003
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained accurate cash drawer through diligent cash handling and reconciliation.
- Stocked, tagged and displayed merchandise as required.
Food Service /Catering Worker
Aladdin Food Service Waynesburg University
06.2000 - 05.2003
- Food Preparation.
- Operated kitchen equipment.
- Ensured compliance with health and safety regulations in food preparation areas.
- Worked fast to complete tasks and meet daily deadlines.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
No Degree - Medical Coding Certificate
AAPC
Online2014
Associate of Science - Medical Assisting
Laurel Business Institute
Uniontown2011
Skills
- Accuracy and precision
- Financial reconciliation
- Microsoft Systems
- Oral and written communications
- Manage and assign work
- Lean concepts
- Documentation
- Problem Solving
- Customer service
- Multitasking
- Critical thinking
Timeline
Reconciliation Specialist
SCRI
04.2023 - Current
Cash Application Coordinator
SCRI
10.2021 - 12.2023
Patient Support Specialist
HCA/Parallon
10.2018 - 10.2021
Senior Medical Services Representative
LIBERTY MUTUAL INSURANCE COMPANY
12.2011 - 10.2018
Intern/Health Care Tech
VA Pittsburgh HC System
05.2011 - 06.2011
Intern/Medical Assistant
Centerville Clinics
02.2011 - 04.2011
Residential Program Worker
Pathways of SW PA
10.2007 - 10.2011
Personal Care Attendant
Evergreen Assisted Living
04.2007 - 10.2007
Personal Care Attendant
Private Home Deceased
05.2005 - 10.2005
Cashier/Customer Service
Walmart
05.2003 - 09.2005
Cashier
Save-A-Lot
06.2000 - 05.2003
Food Service /Catering Worker
Aladdin Food Service Waynesburg University
06.2000 - 05.2003
No Degree - Medical Coding Certificate
AAPC
Associate of Science - Medical Assisting
Laurel Business Institute