Overview
Work History
Education
Skills
Timeline
Generic

Erica L. Plunkett

Dallas,TX

Overview

9
9
years of professional experience

Work History

Mortgage Field Inspector

GIS Field Services
04.2024 - Current
  • Perform Commercial, Residential, Loss Drafts, etc.
  • I perform at locations part-time as needed
  • Provided exceptional service to clients, fostering strong relationships and repeat business.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Reduced instances of fraud by meticulously verifying property conditions and identifying discrepancies.
  • Identified opportunities for improvement within the inspection workflow streamlining time allocation without compromising quality.

Field Mortgage Inspector

Spectrum Field Services
02.2022 - Current
  • Perform Commercial, Residential, Loss Drafts, etc.
  • I perform at locations part-time as needed
  • Provided exceptional service to clients, fostering strong relationships and repeat business.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Reduced instances of fraud by meticulously verifying property conditions and identifying discrepancies.
  • Identified opportunities for improvement within the inspection workflow streamlining time allocation without compromising quality.

Mortgage Field Inspector

Sand Castle Field Services
06.2015 - Current
  • I go out for this company when they need coverage in a certain area.
  • I go out and complete service requests for them including : No contact, Occupancy Verification, Exterior and Interior Inspections, Inspections with an Interview with home owner, Exterior call back inspections and Loss Draft Inspections.
  • I gather all the requested information and then upload pictures and complete the request forms.
  • I do this in a timely manner and always have my work completed on or before the due date.
  • With this company I may drive an hour or more away from where I live to complete the run.
  • I help them out by getting the work done; most cases in one day.

Education

Associate of Applied Science - Business Administration And Management

Kaplan University
Davenport, IA
2008

High School Diploma -

Winston Churchill High School
San Antonio, TX
2003

Skills

  • Completing the run they needed done quickly and correctly Communication and computer skills
  • Strong attention to detail
  • Time management mastery
  • Teamwork orientation
  • Conflict resolution techniques
  • Deadline Adherence
  • Data Entry Efficiency
  • Independent Decision-Making
  • Damage Assessment Proficiency
  • Insurance Claims Knowledge
  • Digital Photography Proficiency
  • Property Inspection Expertise
  • Visual inspections
  • Property Inspection
  • Expertise in InspectorAde and RouteAde

Timeline

Mortgage Field Inspector

GIS Field Services
04.2024 - Current

Field Mortgage Inspector

Spectrum Field Services
02.2022 - Current

Mortgage Field Inspector

Sand Castle Field Services
06.2015 - Current

Associate of Applied Science - Business Administration And Management

Kaplan University

High School Diploma -

Winston Churchill High School

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Erica L. Plunkett