Erica Leticia Garcia
El Sobrante,CA
Summary
Experienced facilitator with a proven track record at Saving Our Sons and Daughters, enhancing team performance and participant engagement through effective communication and virtual facilitation. Excelled in curriculum development and bilingual communication, consistently exceeding performance metrics at Wells Fargo Bank. Skilled in time management and active listening, I drive continuous improvement and foster strong, culturally competent relationships.
Overview
17
17
years of professional experience
Work History
Program Facilitator
Saving Our Sons and Daughters
10.2021 - Current
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
- Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Personal Banker
Wells Fargo Bank
04.2011 - Current
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Loss Prevention Officer
Lowes Home Improvment
01.2008 - 02.2011
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Reduced inventory shrinkage by implementing effective loss prevention strategies and procedures.
Education
Bachelor of Arts - Criminal Justice
San Francisco State University
San Francisco, CA05.2025
Associate of Science - Criminal Justice
Contra Costa College
San Pablo, CA05.2023
High School Diploma -
Centennial High School
Corning, CA06.2006
Skills
- Curriculum Development
- Active Listening
- Effective Communication
- Self Motivation
- Virtual Facilitation
- Online learning platforms
- Time Management
- Reliability
- Bilingual (Ability to speak, read, and write in Spanish)
- Customer Service
- Positive Attitude
- Cash Handling
- Fraud prevention
- Banking Policies and Procedures
Languages
Spanish
Native or Bilingual
Timeline
Program Facilitator
Saving Our Sons and Daughters
10.2021 - Current
Personal Banker
Wells Fargo Bank
04.2011 - Current
Loss Prevention Officer
Lowes Home Improvment
01.2008 - 02.2011
Bachelor of Arts - Criminal Justice
San Francisco State University
Associate of Science - Criminal Justice
Contra Costa College
High School Diploma -
Centennial High School
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