Erica Ligon
San Antonio,TX
Summary
Solid background in administrative duties and record maintenance. Proven track record of efficiently managing office tasks and supporting daily operations. Demonstrated ability in data entry and document management, ensuring smooth workflow and accuracy.
Personable and organized individual with strong multitasking abilities and excellent communication skills. Familiar with office software and data entry. Committed to supporting team efficiency and ensuring smooth operations.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Computer Aide
Medina Valley ISD
San Antonio, TX
11.2024 - Current
- Enhanced computer lab efficiency by maintaining and troubleshooting hardware and software issues.
- Managed computer lab inventory, tracking equipment usage and maintenance schedules for optimal performance.
- Installed, configured and maintained computer systems and network connections.
- Provided technical support to students and faculty, ensuring seamless use of technology in the classroom.
- Collaborated with other Computer Aides across district schools to share best practices and resolve common challenges efficiently.
- Diagnosed and troubleshot hardware, software and network issues.
Teacher Aide
City Of San Antonio
San Antonio, Texas
11.2019 - 08.2024
- Assist with preparing needed materials and supplies, while maintaining a clean and organized learning environment
- Actively engages with all students, fostering meaningful interactions and supporting extended learning
- Supports and enforces school policies in classrooms, hallways, and common areas
- Maintain open communication with parents to encourage collaboration and support for student success
- Builds relationships with students to create a positive, safe, and welcoming school culture
Customer Service Representative
TriCity Pain Associates
San Antonio, TX
05.2022 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Filed and maintained documentation related to various offices.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered questions in person and by telephone in regards to payments and billing.
- Managed approximately 100+ incoming calls, emails, and faxes per day from various sources.
Education
Associate of Applied Science - Computer Information Systems
San Antonio College
San Antonio, TX 01.2024 - Current
Skills
Data Entry
Administrative support
Microsoft Office
Customer service
undefinedTimeline
Computer Aide
Medina Valley ISD
11.2024 - Current
Associate of Applied Science - Computer Information Systems
San Antonio College
01.2024 - Current
Customer Service Representative
TriCity Pain Associates
05.2022 - 12.2023
Teacher Aide
City Of San Antonio
11.2019 - 08.2024
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