Erica Liliana Diaz Equihua
Gilroy,CA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated Retail Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Highly expandable and open to learning new things.
Overview
2
2
years of professional experience
Work History
Sales Associate in Electric and Lighting
Lowes Home Improvment
07.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Reduced department mess by quite a bit after reorganizing merchandise in appropriate shelves.
Retail Sales Associate
Clarks Shoes
05.2021 - 07.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Was seen as most helpful associate by customers for politeness, resourcefulness, and customer service.
Education
Bachelors - Marine Biology
California State University Monterey Bay
Monterey, CA05.2024
High School Diploma - General Education
Christopher High School
Gilroy CA06.2017
Skills
- Item Ticketing and Pricing
- Oracle PeopleSoft
- Sales Forecasting
- Safety and Cleanliness Standards
- Customer Service
- Strong Communication and Interpersonal Skills
- Teamwork and Collaboration
- Guest Relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate in Electric and Lighting
Lowes Home Improvment
07.2023 - Current
Retail Sales Associate
Clarks Shoes
05.2021 - 07.2023
Bachelors - Marine Biology
California State University Monterey Bay
High School Diploma - General Education
Christopher High School
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