Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Lynnette Delaware

Pasadena,MD

Summary

Determined Business Owner with commitment to excellence. Ready for challenges and focused on meeting future demands. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel! Reliable employee seeking a permanent position. Offering excellent communication skills and good judgment.

Overview

28
28
years of professional experience

Work History

CEO /Salon Owner/Operator /Licensed Nail Technician

The Nail Doc & Co.
Catonsville, MD
06.2016 - Current
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
  • Maintained effective staff and resource utilization rates to balance financial and operational obligations.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Monitored use of best practices at levels and implemented corrective actions to bring employees into compliance.
  • Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability.

Licensed Nail Technician /Store Manager

La Nails Spa
Halethorpe, MD
10.2000 - 05.2016
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Completed consultations with spa guests to determine nail care needs.
  • Prepared nail beds and cuticles, shaped nails and applied polish for daily customers.
  • Communicated effectively with management concerning important customer issues.
  • Maintained master appointment calendar covering all customer visits, employee schedules and special events.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Cleaned and sanitized tools and equipment before each client.
  • Treated, prepared and maintained clients' nails on both hands and feet.
  • Recorded weekly supply and inventory needs and made regular orders worth.
  • Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Recorded weekly supply and inventory needs and made regular orders.

Warehouse Associate

Allegiance Cardinal Health Warehouse
Columbia, MD
03.2004 - 01.2005
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Performed inventory control, such as counting and stocking merchandise.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Wrapped pallets in shrink wrap prior to loading.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Checked packages and merchandise for damage and notified vendors.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Operated forklifts to transfer inventory to and from target destinations.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Moved products using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
  • Operated PC and RF-based computer systems for inventory management.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Confirmed accuracy, quality and quantity of materials received and listed on BOL.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Warehouse Associate /Quality Control Inspector

Office Depot Warehouse
Jessup, MD
10.2000 - 02.2004
  • Communicated with production team members about quality issues.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Created and deployed best practices to improve efficiency and reduce defects.
  • Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
  • Examined products for defects or issues, reported problems quickly and maintained high levels of accuracy.
  • Performed daily inspection rounds throughout facilities to check on all equipment and machinery.

Licensed Nail Technician /Lash Technician

Alease's Nails & Cosmetic's
Glen Burnie, MD
04.1999 - 09.2000
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Completed consultations with spa guests to determine nail care needs.
  • Prepared nail beds and cuticles, shaped nails and applied polish for daily customers.
  • Communicated effectively with management concerning important customer issues.
  • Maintained master appointment calendar covering all customer visits, employee schedules and special events.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Provided training and mentoring to new staff to maximize performance.
  • Frequently restocked workstations and organized and stocked product sales shelves.
  • Implemented deals for specialty services such as acrylic nails to increase revenue.
  • Cleaned and sanitized tools and equipment before each client.
  • Grew repeat client base through effective marketing and customer service.
  • Treated, prepared and maintained clients' nails on both hands and feet.
  • Recorded weekly supply and inventory needs and made regular orders
  • Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Overnight Stocker and Receiver

Walmart
Glen Burnie, MD
06.1998 - 04.1999
  • Kept work areas neat, clean and free from debris.
  • Picked and packed order items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Greeted customers and directed to requested products.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Stocked designated items on shelves, end caps and displays.
  • Interacted with guests in friendly and knowledgeable way.
  • Unloaded deliveries from trucks in prompt fashion.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Safely and securely loaded items to prevent damage during transport.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Stocked shelves to match planogram images and instructions.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.

Cashier /Customer Service Representative

McDonald's
Brooklyn Park, Maryland
10.1995 - 05.1998
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Greeter.
  • Completed inventory counts and ordered merchandise.
  • Performed cash, card and check transactions to complete customer purchases.

Education

High School Diploma -

North County High School
Glen Burnie, MD
05.1996

Computer Networking And Telecommunications

TESST College of Technology
Baltimore, MD

License Nail Technician

Center of Applied Technology North
Severn, MD
05.1996

Skills

  • Operational Analysis
  • Integrity and Transparency
  • Executive Leadership
  • Financial Leadership
  • Operational Leadership

Timeline

CEO /Salon Owner/Operator /Licensed Nail Technician

The Nail Doc & Co.
06.2016 - Current

Warehouse Associate

Allegiance Cardinal Health Warehouse
03.2004 - 01.2005

Licensed Nail Technician /Store Manager

La Nails Spa
10.2000 - 05.2016

Warehouse Associate /Quality Control Inspector

Office Depot Warehouse
10.2000 - 02.2004

Licensed Nail Technician /Lash Technician

Alease's Nails & Cosmetic's
04.1999 - 09.2000

Overnight Stocker and Receiver

Walmart
06.1998 - 04.1999

Cashier /Customer Service Representative

McDonald's
10.1995 - 05.1998

High School Diploma -

North County High School

Computer Networking And Telecommunications

TESST College of Technology

License Nail Technician

Center of Applied Technology North

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Erica Lynnette Delaware