Erica Blevins
Cleveland
Summary
Results-oriented technical support professional with a proven track record in resolving complex technical issues and enhancing user satisfaction. Recognized for exceptional troubleshooting and problem-solving abilities, ensuring optimal system functionality. Highly collaborative team member dedicated to achieving goals while adapting to evolving needs, complemented by strong communication and technical skills. Committed to continuous learning and growth, ready to tackle new challenges in a dynamic environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Lead Server/Catering Assistant/ Trainer / Prep Cook
Perkins Restaurants & Bakery
03.2024 - Current
- Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
- Suggested daily specials based on fresh ingredients available resulting in increased sales by XX%
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained accurate record keeping for guest reservations ensuring smooth operations during busy periods
Recruiting Manager/Account Manager- 1099
American Recruiting & Consulting Group
12.2023 - 09.2024
- Recruiter and Account manager who specializes in IT, Engineering, and Skilled Traders
- Negotiated contract renewals and pricing agreements with clients, achieving an average renewal rate of 80%
- Drove new business growth through prospecting and cold calling, resulting in a pipeline increase of 50% year-over-year
- Served as the main point of contact for all client inquiries and issue resolution
- Leveraged CRM software to track sales activities, manage leads, and forecast future revenue projections
- Sourced and screened candidates for various positions, ensuring a high-quality talent pool
- Conducted phone and in-person interviews to assess candidate qualifications, skills, and cultural fit
- Managed the end-to-end recruitment process for multiple job openings simultaneously
- Utilized applicant tracking system (ATS) to track candidate progress and maintain accurate records
- Collaborated with hiring managers to define job requirements and develop compelling job descriptions
- Built strong relationships with universities, professional organizations, and other talent sources to establish a pipeline of qualified candidates
- Negotiated offers of employment, including compensation packages, start dates, relocation assistance, etc
- Guided interview techniques and best practices to hiring managers throughout the organization
Sr. Recruiter
RCS Corporation
01.2023 - 12.2023
- Specialize in Engineering, IT and Skilled Trades( Electrical, HVAC/R, Plumbing) Recruitment
- Source using complex boolean strings on Indeed and LinkedIn and hire EZ
- Conduct Interviews and Schedule Interviews with clients
- Prepare candidates for future meetings
- Resume review
- Offer and offer negotiation
- Utilized various sourcing methods such as job boards, social media platforms, and industry-specific websites to identify potential candidates
- Conducted thorough interviews and assessments to evaluate candidates' technical skills, experience, and cultural fit with client organizations
- Maintained a strong network of skilled trades professionals through proactive relationship building and attending industry events
- Built strong relationships with trade schools, vocational training centers, and apprenticeship programs to tap into emerging talent pools
- Stayed up-to-date on labor laws related specifically to skilled trades employment practices
Technical Recruiter
Randstad Sourceright
03.2022 - 11.2022
- Source candidates using boolean searches. (50 % of my job)
- Interview.
- Prepare for future interviews.
- Advocate for candidates.
- Customer service and sales skills.
- DEI champion. Diversity, equality and inclusion training. Source using complex boolean searches to help reach under represented candidates.
- Cold calling
- Lead meetings with team and help in training process
Restaurant Equipment Service Office manager/ Recruiter
ELECTRICAL APPLIANCE REPAIR
11.2018 - 02.2022
- Answer phone. Accounts payable. Dispatched techs. Parts ID and sales
- Review schematics for equipment with techs that have issues
- Accounts payable and receivable. Recruitment of Equipment Technicians
- Managed vendor relationships to ensure timely supply of repair parts and equipment.
- Maintained and supervised office operations
- Communicated with clients
- Supervised office staff
- Supported and trained staff
- Managed payroll
- Maintained office efficiency by organizing operations and procedures
- Processed billing, collections, deposits and orders daily
- Fulfilled clerical activities
Inside Technical Sales and Parts
SESCO
09.2012 - 11.2018
- Customer service, part identification, and sales via phone, email, and in person. Warranty and service calls are dispatched when needed, and parts orders are entered promptly and accurately. Technical and troubleshooting calls are made with tech working on warranty and non-warranty equipment. File and enter warranty claims and work with manufacturers to process claims
- Customer service ordering restaurant equipment parts. I also handle RMAs and parts billing. I found part numbers by breaking down and calling the manufacturer. I schedule the service team. I invoice and follow up with service tickets. I provide customer service and inside sales. I answer all service concerns from customers; the system used is AS400.
- Provided sales quotes on restaurant equipment for significant construction bids. Followed up with Outside Sales force to help meet the needs of customers.
- Managed inventory control processes to optimize parts availability and reduce lead times.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Kitchen Manager/Cook/ Server/ Banquet Manager
Carrie Cerinos
07.2001 - 09.2012
- Server and Chef for a family-owned Italian Restaurant and Party Center.
- I wore many hats and was responsible for many different daily roles.
- Led menu planning meetings to discuss new dishes, specials, or modifications based on customer feedback
- Coordinated catering events for large parties or corporate functions, ensuring timely delivery of meals
- Trained kitchen staff on proper food handling procedures to maintain safety standards at all times
- Implemented cost-saving measures such as portion control strategies without compromising quality or customer satisfaction
- Mentored junior chefs in recipe development, plating techniques, and overall culinary skills improvement
- Collaborated with suppliers to source high-quality ingredients while optimizing costs
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Demonstrated exceptional multitasking skills during peak hours, accurately managing ten tables or more.
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Handled cash transactions accurately using the POS system while maintaining a balanced cash drawer at the end of each shift
- Managed inventory levels of supplies such as napkins, utensils, condiments, etc., ensuring availability during peak hours
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
Education
HVAC -
Polaris Career Center
Berea, OH01.2011
Skills
- Customer service
- Attention to detail
- Parts ID
- Multitasking and organization
- Power Tools and Equipment
- Troubleshooting
- Written/Verbal communication
- Works Well Under Pressure
- Work with minimal supervision
- HVAC Certification
- EPA 608 Universal
- Electrical and Plumbing Knowlegde
Certification
- EPA Universal Certification
- Life insurance license
- October 2023 to August 2025
- Life insurance license in ohio and pa
- Driver's License
- Epa refrigeration certification
- Hvac certification
- Life & Health Insurance License
Timeline
Lead Server/Catering Assistant/ Trainer / Prep Cook
Perkins Restaurants & Bakery
03.2024 - Current
Recruiting Manager/Account Manager- 1099
American Recruiting & Consulting Group
12.2023 - 09.2024
Sr. Recruiter
RCS Corporation
01.2023 - 12.2023
Technical Recruiter
Randstad Sourceright
03.2022 - 11.2022
Restaurant Equipment Service Office manager/ Recruiter
ELECTRICAL APPLIANCE REPAIR
11.2018 - 02.2022
Inside Technical Sales and Parts
SESCO
09.2012 - 11.2018
Kitchen Manager/Cook/ Server/ Banquet Manager
Carrie Cerinos
07.2001 - 09.2012
HVAC -
Polaris Career Center
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer