Erica Maria Bernal
SANTA ROSA,CA
Summary
Driven by a passion for operational efficiency and a commitment to quality control, I leveraged strategic planning and staff training at Chick Fila A to streamline production and enhance food safety compliance. My leadership fostered a customer-focused team, achieving significant improvements in service delivery and operational Excellence. Ambitious Production Manager with 22 years of experience in food chain environments. Motivates employees to align performance with company objectives in fast-paced production environments. Superior competency in resource allocation, production scheduling and workflow management. 12 years managing P&L’s , 20 years of Inventory management, 8 years of Training others which I enjoy developing a team or individuals , 10 years experience recruiting in hiring/interviewing and onboarding. set goals and strive for success. I lead by example and i am very dependable. I model professional behavior in excellence all the time. I learn policies and execute them. I work on Disciplinary actions when needed. Coach and development is also one of my strongest skills. I love to teach what i know. 8 years of scheduling staffing for business needs. 2 years of proffesional caregiving experience
Overview
26
26
years of professional experience
1
1
Certification
Work History
Production Director
Chick Fila A
07.2018 - Current
- Enhanced production efficiency by streamlining processes and implementing the winning hearts strategy.
- Established strong relationships with key vendors to
- Staff scheduling and Training schedules
- Developed standard operating procedures to ensure consistency in food quality and improve overall productivity.
- Balanced inventory levels with the requirements needed, reducing excess stock while ensuring adequate supplies for Business needs.
- Managed a team of production staff, providing guidance, training, and performance evaluations to foster professional growth.
- Implemented lean practices to reduce waste and increase operational efficiency by working directly with the team member administering the system ipad.
- Monitoring that the team are handling food safely within the temperature requirement and food safety compliance
- Doing bilingual Interviews to applicants for a job position
- Assisting HR with the new hires onboarding process with Spanish speaking new hires
- Plan Development of management with team leaders and team trainers
- Doing Assessments for the business quality in food and service to our Guests
- Enforcing business core values among the team
- Monthly PNL report and working on opportunities with the team and setting goals to improve for the following month
- Work in the kitchen positions
- Management of all equipments insuring they are working efficiently and maintenance them as required
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
Elderly Caregiver
Home Instead
05.2023 - 11.2023
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Assisted disabled clients to support independence and well-being.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- give medication reminders and ensuring they took them properly
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
General Manager
Tacala Company (Tacobell)
08.2015 - 03.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures.
- Attend quarterly meetings with the market
- Daily,Weekly and monthly inventory
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into satisfaction.
- handling in and out emails
- P&L report
- Meeting the store goals daily and obtaining a monthly goal
- recruit talent and interview and hiring new team members
- Reviewing the store benchmark
Store Director
Chickfila
09.2012 - 05.2015
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Managed team of 80 cashiers and kitchen staff.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised our guests at front counter, that they were getting great services from us and making it a remarkable experience for them
- Observed each employee's individual strengths and initiated mentoring improvement plans in areas of weakness.
Assistant Store Manager
Whataburger of Alice Inc.
01.1999 - 12.2010
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Assisted store Manager with Daily and Monthly Inventory
Customer Service Representative
Powell Watson Motors
02.2010 - 03.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered prompt service to prioritize customer needs.
Elderly Caregiver
Nurses On Wheels
03.2000 - 05.2001
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided safe mobility support to help patients move around personal and public spaces.
Education
High School Diploma -
Benjamin Franklin High School in Florida
Laredo, TX2003
Skills
Diagnostics and troubleshooting
Operational Efficiency
Standard Operating Procedures
Staff Training and Development
Health and safety compliance
Production Monitoring
Customer Focus
Quality Control
Strategic Planning
Maintenance Management
Scheduling and Coordination
Waste Reduction
Certification
- Certified in food safety management
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Elderly Caregiver
Home Instead
05.2023 - 11.2023
Production Director
Chick Fila A
07.2018 - Current
General Manager
Tacala Company (Tacobell)
08.2015 - 03.2018
Store Director
Chickfila
09.2012 - 05.2015
Customer Service Representative
Powell Watson Motors
02.2010 - 03.2010
Elderly Caregiver
Nurses On Wheels
03.2000 - 05.2001
Assistant Store Manager
Whataburger of Alice Inc.
01.1999 - 12.2010
High School Diploma -
Benjamin Franklin High School in Florida
Similar Profiles
Nicole AquinoNicole Aquino
Supervisor at Chick Fila ASupervisor at Chick Fila A
Benjamin BaggetteBenjamin Baggette
Front of House Employee at Chick Fila AFront of House Employee at Chick Fila A
Kelsie ShipeKelsie Shipe
Sales Associate at Chick Fila ASales Associate at Chick Fila A
Joseph De La TorreJoseph De La Torre
Kitchen Team Member at Chick Fila AKitchen Team Member at Chick Fila A
Chandra JonesChandra Jones
Executive Assistant to the Chief Executive Officer at Enso VillageExecutive Assistant to the Chief Executive Officer at Enso Village