Erica N. Elias
San Diego,CA
Summary
Dependable and collaborative leader successful at managing multiple priorities with strategic problem solving to satisfy client needs and operations. Willingness to take on added responsibilities to meet security expectations and goals.
Overview
8
8
years of professional experience
Work History
Account Manager
Allied Universal Security Services
03.2023 - Current
- Hire, retain, and manage over 30 employees.
- Oversee and operate 1500 hours.
- Correct and submit payroll.
- Conduct site and officer inspections for uniforms, compliance, and officer needs.
- Cross-train existing employees to maximize team agility and performance.
- Maintain professional, organized, and safe environment for employees.
- Maintain open line of communication with client, employees, and on site management team to work effectively as a team.
- Built and strengthened a long lasting client relationship with effective communication and quick response to meet client needs.
Human Resources Coordinator | Administration
Allied Universal
06.2021 - 03.2022
- Manage new employee orientation classes which includes all new hire paperwork
- Collect and sustain employee personnel, medical, and benefits information
- Oversee administration of company uniforms which includes sizing and issuance of uniforms
- Assist with any workers’ compensation claims, issuing, and obtaining all claim paperwork
- Enter all employee WinTeam data entry, including new hire set up, and personnel data with payroll
- Assist with several administrative duties as assigned Management, Recruiting, General Manager or Client Portfolio manager.
Field Supervisor
Scripps Mercy
01.2021 - 06.2021
- Conduct site visits to inspect security professionals and perform on-the-job training
- Collaborate with management to coach, counsel, and properly train field officers.
MTS Sergeant
Allied Universal Security Services
10.2020 - 12.2022
- MTS - Sergeant
- Supervise 10+ field officers, deploy officers to assigned beats, and conduct all inspections
- Work with Lieutenants to coach, counsel, discipline, and manage relationships with field officers
- Respond to incidents and crimes committed on MTS property
- Conduct field interviews with victims and suspects to collect all required information for MTS
- Oversee and support Control Center which included monitoring CCTV, maintaining an open line of communication to officers on the field, providing detailed information of all crimes or medical emergencies that occurred on MTS property, and using CAD to create open calls for documentation on all necessary details/descriptions
- Complete and submit all required documents for Use Of Force incidents
- Generate and submit crime reports to MTS
- Father Joe’s Villages - Security Officer
- Access control - Monitor CCTV (live) footage, patrol buildings, checking IDs, and mail intake.
Customer service
Miguel’s Cocina, Point Loma
05.2016 - 02.2019
- Answer phone, seat customers, and refill workstation.
Receptionist
American Pest Control
06.2015 - 08.2015
- Customer service - answer phones, filing, and make copies.
Education
Diploma -
Point Loma High School | The Charter School of San Diego High School
2018
Skills
- Administrative Support Onboarding and Training
- Report Writing Telecommunications
- HR Support
- Managing Employee Relations
- New Employee Enrollment
- Payroll Administration
- Employee Onboarding
- Hiring and Retention
- Corporate Compliance
Timeline
Account Manager
Allied Universal Security Services
03.2023 - Current
Human Resources Coordinator | Administration
Allied Universal
06.2021 - 03.2022
Field Supervisor
Scripps Mercy
01.2021 - 06.2021
MTS Sergeant
Allied Universal Security Services
10.2020 - 12.2022
Customer service
Miguel’s Cocina, Point Loma
05.2016 - 02.2019
Receptionist
American Pest Control
06.2015 - 08.2015
Diploma -
Point Loma High School | The Charter School of San Diego High School