Erica Narvaez

• Assisted clients in understanding various insurance products and coverage options.
• Processed policy applications and renewals efficiently while ensuring compliance with regulations.
• Educated clients on claims procedures and provided ongoing support throughout the claims process.
• Collaborated with team members to streamline communication and enhance customer service delivery.
• Resolved client inquiries promptly, improving overall satisfaction and retention rates.
• Maintained accurate records of client interactions and policy details using CRM software.
• Responded to customer calls swiftly to resolve issues and answer questions.

• Processed and analyzed claims to ensure compliance with company policies and regulations.
• Assisted clients in navigating the claims process, providing timely updates and support.
• Collaborated with internal teams to gather necessary documentation for claim resolution.
• Utilized claims management software to track and manage case workflows efficiently.

Coordinated clothing arrangements.

Managed financial transactions efficiently.

Coordinated daily store operations to ensure smooth workflow.