Erica Paslawski
Amherst
Summary
Detail-oriented relationship banker with over 10 years of experience in branch operations and customer service. Expertise in training and mentoring new hires to enhance team performance. Proven ability to lead teams effectively, ensuring daily operational success. Committed to addressing customer financial needs with exceptional service.
Overview
9
9
years of professional experience
Work History
Client Relationship Consultant 4
U.S. Bank
North Olmsted
04.2022 - Current
- Executed cash ordering, handling, and audits for banker drawers and vaults.
- Processed personal and business accounts, loans, CDs, IRAs, and trusts.
- Collaborated with partners by sending referrals when appropriate.
- Resolved customer concerns in a timely and professional manner.
- Achieved a 100% customer service score through effective listening and customer relationship building.
- Guided a team daily, communicating with huddles and daily schedules to ensure an organized day.
- Trained and mentored new hires, making sure they understood policy, procedures, guidelines, and product knowledge for a successful start.
Online/Mobile Banking Representative
U.S. Bank
Amherst
07.2020 - 04.2022
- Responsible for assisting and answering calls that come in regarding anything related to personal accounts.
- I guided customers to the right department if I was not able to assist.
- Resolved mobile banking issues, enhancing user experience and satisfaction for personal and business accounts.
- Assisted through the cobrowse function, Zelle, MCD, bill payment, etc.
- I supported my team by answering their questions and guiding them through the different systems (Hogan, Source, Fusion, and Bee).
- Achieved a consistent 100% satisfaction score in customer surveys, enhancing client trust and loyalty.
Client Relationship Consultant 2
U.S.Bank
Lorain
11.2016 - 07.2020
- Responsible for daily transactions.
- Cash handling.
- Opening and closing accounts.
- Offering products to our customers, such as new accounts, CDs, loans, IRAs, etc.
- Following daily branch policy and procedures.
Skills
- Leadership
- Communication
- Attention to detail
- Knowledge of bank standards, procedures, policies, and products
- Teamwork
- Ability to work and manage on my own
- Customer service
- Problem solving
- Interpersonal skills
- Adaptability
- Employee training
- Cash handling
- Mentorship
Timeline
Client Relationship Consultant 4
U.S. Bank
04.2022 - Current
Online/Mobile Banking Representative
U.S. Bank
07.2020 - 04.2022
Client Relationship Consultant 2
U.S.Bank
11.2016 - 07.2020
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