Erica Preciado
Turlock,CA
Summary
Experienced Project Manager with a history of leading complex programs from concept through execution, including call center launches, hybrid education initiatives, and Medication-Assisted Treatment (MAT) programs. Skilled at building partnerships, securing funding, and streamlining operations to improve access and outcomes. Proven ability to engage stakeholders, ensure compliance, and mentor teams to achieve consistent, high-quality performance.
Overview
12
12
years of professional experience
Work History
Project Manager
Fresno State University
Fresno, California
06.2020 - Current
- Secured funding through sponsor contracts, supporting successful project execution, and program growth.
- Directed cross-functional teams to launch a call center and implement an educational hybrid program, offering in-person and virtual courses.
- Oversaw and coordinated a team of 40+ office and remote staff, ensuring collaboration, accountability, and alignment with program goals.
- Designed instructional materials and resources to address the digital divide, and expand community access to education.
- Oversaw marketing strategies and outreach efforts, driving engagement, and ensuring consistent program messaging.
- Managed project software platforms, streamlining workflows, data tracking, and team collaboration.
- Mentored and developed junior staff, improving project management skills and team effectiveness.
- Monitored project progress, identified risks, and implemented solutions to ensure on-time delivery of quality outcomes.
- Delivered presentations, reports, and updates to university leadership and external partners, strengthening stakeholder confidence.
- Built and maintained strong partnerships with sponsors, vendors, and community organizations to support program success.
Substance Use Disorder Support Program Manager
Livingston Community Health Center
Livingston, California
09.2016 - 09.2022
- Developed and delivered staff training materials on program policies, procedures, and best practices.
- Facilitated stakeholder meetings and partnered with community organizations to improve health service delivery.
- Monitored program compliance with regulatory and grant requirements, ensuring adherence to standards.
- Coordinated treatment services with external partners and educated community members on substance use treatment options, including opioid, drug, and alcohol recovery support.
- Designed and managed a Medication-Assisted Treatment (MAT) program with buprenorphine, overseeing both medical and behavioral health staff.
- Organized and facilitated MAT behavioral health group therapy sessions.
- Researched community needs to inform strategic program development and expand service access.
- Developed project plans, identified risks, and monitored progress toward program objectives.
- Provided mentorship and technical guidance to junior staff, improving proficiency in workflows, documentation, and system applications.
- Managed provider schedules, insurance authorizations, purchase orders, and invoicing, ensuring efficient operations.
- Communicated program progress through reports, data analysis, and presentations for senior management, and external partners.
- Drafted policies, workflows, and training documentation to standardize program operations, and improve service quality.
Program Instructor
Fresno State University
Fresno, California
06.2013 - 06.2020
- Developed and delivered engaging program curricula for diverse learner groups.
- Facilitated workshops to enhance participant skills and knowledge retention.
- Collaborated with community organizations to promote educational initiatives and resources.
- Assessed participant progress through evaluations and feedback sessions.
- Mentored junior instructors in effective teaching strategies and classroom management.
Skills
- Project management
- Stakeholder engagement
- Workflow optimization
- Compliance monitoring
- Program development
- Data analysis
- CMS expertise
- Logistics management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Project Manager - Fresno State University
06.2020 - Current
Substance Use Disorder Support Program Manager - Livingston Community Health Center
09.2016 - 09.2022
Program Instructor - Fresno State University
06.2013 - 06.2020