ERICA ROGERS-BECKLEY
Atlanta,GA
Summary
Certified Scrum Master with background communicating effectively with and leading high-performance teams. An expert in prioritizing tasks and optimizing workflows. An adaptable team player who thrives in environments requiring an ability to effectively prioritize and handle multiple projects. Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Well-versed in building positive relationships with customers and other stakeholders. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Practice Manager
Nephrology Consultants of Georgia
Atlanta, GA
04.2022 - Current
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Defined quality assurance initiatives and clinic policies and procedures.
- Developed close working relationships with front office and back office staff.
- Developed and implemented organizational policies and standard operational procedures for effective practice management.
- Consulted with healthcare professionals on business decisions.
- Direct day-to-day administrative and operational functions, providing guidance and leadership to over 20 employees across more than 5 locations.
Event Coordinator and Project Manager
Beckley Enterprises
Emeryville, CA
12.2012 - 04.2022
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Work closely with vendors to ensure client’s requirements are fulfilled
- Responsible for event logistics and layout, set up and break down of all events
- Scheduling appointments and meetings
- Track and maintain monthly expense report
- Filing, answering calls, keeping records, performing other clerical duties
- Responsible for delegating work to staff and independent contractors
- Administer budgets of up to 20k for events of up to 300 guests and provided clients with VIP experience by personalizing events based on preferences
- Compiled cash flow analysis on per project basis and monthly basis
- Negotiate cost-saving contracts with vendors, delegate assignments, and perform bookkeeping duties
- Liaised with clients for event conceptualization and coordination
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Manage online marketing, social media, email marketing and branding
- Create business proposals and contracts while managing addendums and invoice change orders throughout event planning process.
- Negotiated with vendors to achieve most favorable terms.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
Referral Coordinator
Stanford Healthcare
Dublin, CA
09.2020 - 04.2022
- Obtained precertification and other benefits information from insurance companies on behalf of patients.
- Coordinate peer to peer calls between physicians and health plan as needed
- Validate 80+ patients health plan eligibility daily and obtain authorization for services and procedures in office and external facilities
- Maintain accurate records on in progress and completed referrals ensuring full data integrity throughout process
- Obtain retro authorizations for medically denied claims, reducing loss of revenue
- Gather clinical data from electronic medical records and complete referrals within 48hrs or less to successfully increase department productivity
- Maintain current knowledge of all referral policies and provide scheduling support and guidance to patients and clinical staff.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
Patient Service Representative II
University Healthcare Alliance
Oakland, CA
07.2014 - 09.2020
- Facilitating weekly meetings to review productivity, assess areas of improvement, resolve clinical staff concerns and complaints, remove impediments
- Working together as team to implement workable solutions while employing active listening and interpersonal skills
- Lead support, call center management, new patient coordinator, scheduler, registration, and insurance verification
- Experience with patient quality services and conflict resolution
- Liaison between patients and medical office to ensure patient retention
- Work closely with upper management to improve standard procedures, training and department functions by creating standard work guidelines and scripting
- Work with management to streamline daily workflow within department for more efficient and improved process
- Contribute with hiring and training 10+ associates by demonstrating job tasks, shadowing, and coaching
- Recommended service improvements to minimize patient complaints and billing concerns.
- Assist 80+ patients daily with appointment scheduling, referral authorizations, insurance coverage and eligibility verifications
- Improve team performance using tracking metrics to improve patient satisfaction, scheduling accuracy, and call abandonment and wait times
- Call center lead actively managing call queues by monitoring real time call center reports to respond to bottlenecks before resulting in abandoned calls
- Managing and directing call center teams and reallocating resources as appropriate to meet call center targets
- Instrumental in creating and updating appointing guidelines as agreed upon by physicians and clinical staff
- Taking minutes of meetings using daily huddle sheets and communicating updates via email.
Client Relations Assistant
Challenge Day
Concord, CA
07.2013 - 03.2014
- Rewarding experience implementing social experiments that led to reducing violence in schools through program planning and execution
- Provide administrative support including typing, filing, report preparation and distribution, answering phones, travel arrangements, and appointment scheduling
- Receive and respond to customer service inquiries both written and verbally
- Served as liaison between clients and organization to find best designed program for their social experiment groups
- Instrumental in logistics of workshops and programs facilitated by organization
- Prepared variety of different written communications, reports and documents such as brochures, pamphlets and posters for upcoming events.
- Negotiated and increased customer retention by 70% with marketing initiatives.
Education
Bachelor of Science - Healthcare Administration and Management
Colorado State University
05.2023
Associates of Arts - Social Science
Sacramento City College
2007
Skills
- Policy and Program Development
- Team Building
- Customer Service
- Training & Development
- Event Coordination
- Office Management
- Marketing & Sales
- Leadership
Certification
- Professional Scrum Master I (PSM I) - 7/2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Practice Manager
Nephrology Consultants of Georgia
04.2022 - Current
Referral Coordinator
Stanford Healthcare
09.2020 - 04.2022
Patient Service Representative II
University Healthcare Alliance
07.2014 - 09.2020
Client Relations Assistant
Challenge Day
07.2013 - 03.2014
Event Coordinator and Project Manager
Beckley Enterprises
12.2012 - 04.2022
Bachelor of Science - Healthcare Administration and Management
Colorado State University
Associates of Arts - Social Science
Sacramento City College
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