Erica Shae Rushton
Greenwood,SC
Summary
Business Office Assistant with exceptional organizational skills. many years of experience prioritizing office-related responsibilities. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
12
12
years of professional experience
Work History
Business Office Associate
Self Medical Group-Urology
Greenwood , SC
07.2024 - Current
- Checked patients in and out.
- Scheduled appointments.
- Greeted arriving customers and announced to appropriate employees.
- Sorted incoming mail and delivered to appropriate employees or departments.
- Ordered office supplies for supply closet inventory.
- Prepared written memos for staff distribution.
- Counted and reconciled petty cash log to support accounting department.
- Answered multi-line phone system and accurately routed calls to correct individuals.
- Operated office equipment, such as copy machine, scanner and printer.
- Accepted and processed payments from customers in person and over telephone.
- Completed various tasks for team members using copy machine and fax machine.
- Identified needs of customers promptly and efficiently.
- Processed incoming payments from customers using a variety of payment methods.
- Scheduled referrals.
- Took detailed messages.
- Prepared bank deposits and reconciled bank statements.
Business Office Associate
Self Medical Group-Advanced Surgical Assosiates
Greenwood , South Carolina
02.2024 - 07.2024
- Checked patients in and out.
- Scheduled appointments.
- Greeted arriving customers and announced to appropriate employees.
- Sorted incoming mail and delivered to appropriate employees or departments.
- Ordered office supplies for supply closet inventory.
- Prepared written memos for staff distribution.
- Counted and reconciled petty cash log to support accounting department.
- Answered multi-line phone system and accurately routed calls to correct individuals.
- Operated office equipment, such as copy machine, scanner and printer.
- Accepted and processed payments from customers in person and over telephone.
- Completed various tasks for team members using copy machine and fax machine.
- Identified needs of customers promptly and efficiently.
- Processed incoming payments from customers using a variety of payment methods.
- Scheduled referrals.
- Took detailed messages.
- Prepared bank deposits and reconciled bank statements.
Certified Pharmacy Technician
CVS Pharmacy
Saluda, SC
05.2012 - 03.2018
- Provided medication and other healthcare products to customers accurately and efficiently.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Verified accuracy of patient information on prescription orders.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Performed administrative duties such as filing, data entry, answering phones.
- Assisted patients in understanding their medication instructions and usage directions.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Resolved customer complaints regarding product quality or quantity issues.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Entered patient profile information into computer systems accurately and completely.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, medications and insurance details.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Adhered to infection control policies and procedures to prevent spread of disease.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Interpreted and processed medication orders under supervision of pharmacist.
- Verified prescriptions and drug labels, documents and packages.
Education
Administrative Office Technologies With A Concentration in Medical Billing And Coding -
Piedmont Technical College
Greenwood, SC01-2019
Skills
- Written Communication
- Calendar Management
- Decision-making capabilities
- Customer Satisfaction
- Cash reconciliation
- File Management
- Organizational processes
- Greeting visitors
- Ordering office supplies
- Administrative tasks
- Confidentiality procedures
- Research abilities
- Scheduling and Planning
Timeline
Business Office Associate
Self Medical Group-Urology
07.2024 - Current
Business Office Associate
Self Medical Group-Advanced Surgical Assosiates
02.2024 - 07.2024
Certified Pharmacy Technician
CVS Pharmacy
05.2012 - 03.2018
Administrative Office Technologies With A Concentration in Medical Billing And Coding -
Piedmont Technical College
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