Open To Work
Erica "Shantel" Cantrell
Sales
Weatherford,TX
Work Preference
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Lead Sales Associate/Lead Medication Technician
Brookdale Assisted Senior Living
02.2017 - 03.2023
- Supervised medication administration for residents, ensuring compliance with safety protocols and regulatory standards.
- Conducted regular audits of medication storage areas to maintain organization and prevent discrepancies.
- Collaborated with healthcare providers to adjust resident medication plans based on evolving health needs.
- Implemented promotional strategies to increase foot traffic and boost sales performance.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Trained and mentored new associates on product knowledge and sales techniques to enhance performance.
- Developed and implemented promotional strategies that increased foot traffic and customer retention.
Office/Sales Manager
The Water Place
06.2010 - 02.2017
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Developed and implemented strategic plans to drive business growth and improve service delivery.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Senior Sales Representative
AT&T Wireless (formally) Southwestern Bell M.S.
05.1991 - 06.2010
- Led sales team to achieve revenue targets through strategic planning and execution.
- Developed and maintained strong customer relationships to enhance client satisfaction and loyalty.
- Analyzed market trends to identify new business opportunities and optimize sales strategies.
- Trained and mentored junior sales representatives to improve performance and product knowledge.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Managed friendly and professional customer interactions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to team objectives in fast-paced environment.
Education
Diploma - Travel
Midland College
Midland Tx,01-1991
Skills
- Goal oriented
- Problem-solving
- Call center experience
- Multi-tasking strength
- Exceptional customer service
- Sales expertise and extensive sales training
- Retail store operations
Decision-making
Problem-solving abilities
Accomplishments
- Exceeded monthly quota over a decade.
- Awarded “Employee of the Month” in 1992 to 2005.
- Achieved [Result] through effectively helping with [Task].
- Extensive training with Dale Carnegie Courses.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Recognized for outstanding dedication to patient care.
Certification
Travel Agent
MedTechnician
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Church, grandchildren, tennis
Affiliations
- South Main Church of Christ
Timeline
Lead Sales Associate/Lead Medication Technician
Brookdale Assisted Senior Living
02.2017 - 03.2023
Office/Sales Manager
The Water Place
06.2010 - 02.2017
Senior Sales Representative
AT&T Wireless (formally) Southwestern Bell M.S.
05.1991 - 06.2010
Diploma - Travel
Midland College