Erica Ward
Stafford,Virginia
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Zone Manager
Raising Cane's
10.2023 - Current
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Considered and approved policies to support company initiatives and overall performance.
- Collaborated with other Zone Managers to share best practices, optimizing regional operations as a whole.
- Championed sustainability efforts within the zone by implementing recycling programs and promoting energy-efficient practices among employees.
- Delivered consistent results under tight deadlines by prioritizing tasks efficiently in accordance with business goals.
- Established and maintained safety protocols, reducing workplace accidents and ensuring OSHA compliance.
- Implemented staff training programs to improve overall team skillset and reduce onboarding time for new employees.
- Developed reports of zone performance and presented data to upper management.
- Developed succession plans for key roles, ensuring smooth transitions during staff turnover periods and preserving operational continuity.
- Coordinated cross-functional teams during peak periods to ensure adequate staffing levels were maintained across all departments within the zone.
- Improved customer satisfaction by addressing their concerns and swiftly resolving issues.
- Increased employee productivity through regular performance evaluations, coaching, and staff development opportunities.
- Provided exceptional leadership during challenging situations, navigating unexpected obstacles with poise while keeping teams motivated towards achieving objectives.
- Developed strong working relationships with vendors to negotiate favorable contracts and secure timely deliveries of goods.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Health Unit Coordinator
Maternity Suites
06.2018 - 03.2022
- Supported departmental operations
- Maintained a clean, safe and orderly work environment
- Maintained patient data and hospital records
- Responsible for maintaining the unit census
- Responsible for ordering supplies as needed, placing maintenance orders
- Assisted nurses with supplies for patients and families
- Provided timely and effective communication
- Answered the phone courteously and professionally, responded to inquiries, and referred calls as appropriate
- Contacted and relayed information for physician and nursing staff
- Resolves customer service problems and escalating up the chain as appropriate
- Trained new support staff
Server Assistant, Food Expediter and Hostess
Edgewater Restaurant
08.2013 - 06.2018
- Manage in person and telephone inquiries, customer service requests and reservations
- Develop rapports with costumers while assisting them to their table
- Monitor reservations and restaurant flow to minimize customer wait times
- Prepare tables for customer arrival, customer use and any special requests
- Inquire about drink orders and give information about specials and provide waiter information
- Assist servers with food expedition and customer service requests
- Alerted management of potential customer service concerns
- Trained new hosts and hostess
Nanny
Private Home
08.2015 - 06.2016
- Cared for two boys, age 3 and 6 months
- Transported older child to and from preschool
- Prepared and served well balanced meals
- Planned outdoor activities
- Engaged children in educational activities including reading and games
- Performed light housekeeping duties
- Engaged in open communication with parents
Certified Nursing Assistant Program
Ginger Cove Community Center for Applied Technology
09.2014 - 05.2015
- Provided high quality care to senior residents in a large assisted living community
- Assisted residents with ADLs including helping with meals and transferring patients
- Maintained dignity and comfort while performing duties related to elimination and bathing, dressing and grooming
- Collected vital signs and reported findings to instructor and LPN
- Adhered to safety guidelines and OSHA protocols
- Complied with HIPPA standards
- Gained experience in providing culturally competent care
- Completed two years of didactic training and learned medical terminology
Teacher's Aide (Paid and Volunteered)
Central Special School
06.2013 - 06.2014
- Supported teachers in creating a successful learning environment
- Gained experience in supporting an individual's learning style
- Engaged students in educational and recreational activities
- Provided individualized instruction to children with various disabilities
- Assisted students to perform ADLs including feeding and using the restroom
- Managed and monitored student behavior on the playground
Education
High School Diploma -
South River High School
05.2015
Skills
- Customer Service
- Written Communication
- Verbal Communication
- Organizational Skills
- Detail Orientation
- Interpersonal Skills
- Ability to Handle Fast-Paced Environment
- Cerner
- Teletracking
- Responder 5
- HIPAA Compliance
- Experience with Disabilities
- Time Management
- Data Entry
- Office Experience
- Nannying
- Hospital Experience
- Special Education
- Front Desk
- Medical Receptionist
- Employee training
- Attention to detail
- Problem-solving abilities
- Managing operations and efficiency
Certification
- CNA
- CPR Certification
- ServSafe
Personal Information
- Willing To Relocate: Virginia
- Authorized To Work: US for any employer
Timeline
Restaurant Zone Manager
Raising Cane's
10.2023 - Current
Health Unit Coordinator
Maternity Suites
06.2018 - 03.2022
Nanny
Private Home
08.2015 - 06.2016
Certified Nursing Assistant Program
Ginger Cove Community Center for Applied Technology
09.2014 - 05.2015
Server Assistant, Food Expediter and Hostess
Edgewater Restaurant
08.2013 - 06.2018
Teacher's Aide (Paid and Volunteered)
Central Special School
06.2013 - 06.2014
High School Diploma -
South River High School
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