Erica Y. Irvin
Payroll Manager
Madison,AL
Summary
Talented United States Marine Corps Veteran professional considered a knowledgeable leader and dedicated problem solver. Bringing 22 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Seeking employment with a growing company as a Career Professional.
Overview
26
26
years of professional experience
Work History
Program Analyst
Canvas Inc
05.2021 - Current
- Evaluated current processes to develop improvement plans.
- assist project managers with schedule planning, coordinate tasks, and monitor the timelines of scheduled assignments.
- Analyzed program data to provide input for key decision-making and strategic planning.
- Produced detailed and relevant reports for use in making business decisions.
- Organizes workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments.
- Reviewed 7600 Agreements and organized training plans to address areas in need of improvement.
Support Agreement Analyst
MCI East Business Performance Office
12.2019 - 05.2021
- Provided exceptional customer service to diverse clientele even in high-stress environments.
- Implemented all critical information into agency's database and maintained confidentiality to keep information secure.
- Assisted in expansion efforts by positioning contracts and executing paperwork as quickly as possible.
- Tracked resolution status on critical contracts and issues for program management staff.
- Handled 50 or more calls and emails daily and worked with up to 5 agreements daily simultaneously.
Financial Management Analyst
Naval Hospital Cherry Point Comptroller
06.2015 - 12.2019
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Reviewed time records for 300 employees to verify accuracy of information.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
- Trained and mentored staff on procedures, compliance requirements and collections techniques.
- Adjusted financial management system to be accurate and productive. I-9 Verification. Processed DTS Travel Claims settlements.
Computer Assisted Automation
Defense Commissary Agency
03.2014 - 09.2015
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Informed customers of current store promotions to encourage additional sales purchases.
Medico-Legal Assistant
Arkansas State Crime Lab
05.2012 - 06.2013
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Filed court documents and legal pleadings with the court clerk on behalf of attorneys.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Managed 50 of more calls per day.
- Reviewed, edited, and proofread legislation drafts for proper grammar, spelling, punctuation, and formatting.
- Updated company software with skip trace results.
Customer Service Representative
International Computer Systems
02.2012 - 05.2012
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed 200 calls per day.
Administrative & Human Resources Director
New Beginnings International NonProfit
11.2004 - 06.2010
- American and Japanese Liaison. Multiple State payroll responsibility
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Established workflow processes, and implemented modifications to improve the overall performance of personnel.
Education Technician
MCCS Education Center Camp Foster Okinawa
02.2006 - 02.2007
- Developed automated testing to increase the efficiency and accuracy of test procedures.
- Manage the testing environment to mitigate outside variables and increase accuracy.
- Directed day-to-day operations of the education program and supervised support staff to delegate assignments and evaluate performance.
- Maintained compliance with test center policies, practices and procedures.
Voucher Examiner/ Financial Technician
III MEF Disbursing
01.2005 - 09.2005
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Verified and finalized arrangements to deliver smooth and efficient travel for employees.
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Kept staff passports, visa information and other paperwork current and organized for easy access and use.
- Maintained thorough and accurate records of transactions.
- Verified claims for payment adhered to proper claims handling procedures.
Administrative Assistant
United States Marine Corps
11.1997 - 08.2003
- Answered multi-line phone system, routed calls, delivered messages to staff.
- Executed record filing system to improve document organization and management.
- Secured testing materials and maintained the confidentiality of all details.
- Maintained payroll information by calculating, collecting and entering complex data.
- Verified timekeeping records and handled any discrepancies with employees. Scheduled office meetings and client appointments for staff teams.
Education
No Degree - Microsoft Project Scheduler Course Level 1 & 2
Online Learning Center ONLC
Huntsville11.2023
No Degree - Excel Workbook, Formula And Functions, Course
Online Learning Center ONLC
Huntsville, AL10.2023
FM Certification Level I - Financial Management Certification
DOD Financial Management Institute
Quantico VA09.2020
Bachelor of Arts - Business Administration
American InterContinental University
Schaumburg, IL08.2014
Associate of Arts - Medical Billing
American InterContinental University
Schaumburg, IL08.2012
Skills
- Accounts Payable and Accounts Receivable
- DTS Travel Program
- Travel and voucher examiner
- Financial Management Certification
- Maintaining Employee Records
- ADP Workforce Now
- Resolving Payroll Problems
Timeline
Program Analyst
Canvas Inc
05.2021 - Current
Support Agreement Analyst
MCI East Business Performance Office
12.2019 - 05.2021
Financial Management Analyst
Naval Hospital Cherry Point Comptroller
06.2015 - 12.2019
Computer Assisted Automation
Defense Commissary Agency
03.2014 - 09.2015
Medico-Legal Assistant
Arkansas State Crime Lab
05.2012 - 06.2013
Customer Service Representative
International Computer Systems
02.2012 - 05.2012
Education Technician
MCCS Education Center Camp Foster Okinawa
02.2006 - 02.2007
Voucher Examiner/ Financial Technician
III MEF Disbursing
01.2005 - 09.2005
Administrative & Human Resources Director
New Beginnings International NonProfit
11.2004 - 06.2010
Administrative Assistant
United States Marine Corps
11.1997 - 08.2003
No Degree - Microsoft Project Scheduler Course Level 1 & 2
Online Learning Center ONLC
No Degree - Excel Workbook, Formula And Functions, Course
Online Learning Center ONLC
FM Certification Level I - Financial Management Certification
DOD Financial Management Institute
Bachelor of Arts - Business Administration
American InterContinental University
Associate of Arts - Medical Billing
American InterContinental University
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