Erica Y. Saucedo Montoya

• Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
• Updated reports, manage patients accounts, verifying benefits and eligibility for all health insurances, insurance authorizations, schedule patient appointments.
• Trained employees in company and regulatory compliance requirements to promote conformance.
• Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
• Provided exceptional customer service when interacting with both patients and their families, addressing concerns promptly while demonstrating empathy and understanding.
• Prepared patients to meet with physical therapists.

Verifying Insurances and authorizations for hospital procedures.

• Responsible for insurance verifications, work on denied claims, attorneys medical records requests, scheduling patients.

• Assist the Physical Therapist in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.