Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Erica Yesenia Sanchez

Tucson,AZ

Summary

Results-driven Mental Health Professional with extensive experience in delivering high-quality care and support in the behavioral health sector. Proven by my proficiency to implement specialized programs and facilitate therapeutic activities for individuals with intellectual, mental, emotional, and developmental disabilities. Recognized for strong communication, interpersonal skills, and a compassionate approach that enhances patient experiences while maintaining high productivity and integrity. Committed to continuous improvement within the healthcare environment.

Overview

16
16
years of professional experience

Work History

Clinical Operation Support Staff

La Frontera Center (Behavioral Health Clinic-SMI)
06.2023 - Current

• Receive all incoming requests for services, collect signatures, verify insurance, and process all required intake paperwork and data entry to register new and existing clients

• Scan all incoming documentation into the electronic medical record, ensuring completeness, availability, and timeliness

• Greet and Check-In all scheduled and walk-in appointments, answer telephone, operate switchboard, handle routine requests, and transfer calls to appropriate staff

• Send approved records to other agencies, staff, and clients in accordance with the policies and procedures related to confidentiality

• Schedule clinical and financial appointments for all clients including their responsibilities to pay set fees

• Input verified information pertinent to intake and appointment scheduling into appropriate fields of the computer database.

• Verify information collected from clients and other sources for accuracy and completeness.

Registered Behavioral Technician

Hopebridge Autism Therapy Center
07.2021 - 07.2022
  • Provide 1:1 ABA Therapy
  • Collect data on patient’s behaviors through direct observation
  • Assist BCBA’s as directed with behavior reduction assessments and skill acquisition plans
  • Implement behavior plans and interventions developed by a BCBA or BCaBA
  • Work with individuals to develop essential life skills such as communication, social interaction, self-care, and play skills.
  • Provide family guidance

Caregiver

Vida at Home
01.2021 - 07.2021

• Assist patients with activities of daily living

• Cook meals for patients

• Give scheduled medications to patients

• Assist with personal hygiene

• Perform housekeeping chores

• Grocery shop for patients

• Transport patients to and from appointments

Caregiver

Aventas
10.2014 - 01.2018
  • Assist patients with activities of daily living
  • Cook meals for patients
  • Give scheduled medications to patients
  • Assist with personal hygiene
  • Perform housekeeping chores
  • Grocery shop for patient's
  • Transport patient's to and from appointments

Customer Service Representative

C3 Connect Call Center
08.2011 - 10.2012
  • Explain medical and pharmacy benefits to insurance policy holders
  • Coordinate mail order pharmacy orders
  • Speak with Doctor offices, hospitals and pharmacies regarding insurance claims
  • Enroll eligible individuals into Medicare plans
  • Provide exceptional customer service

Crew Member

Wendys Restaurant
07.2008 - 08.2010

· Prepare food

· Memorize sandwich formulas according to company procedures and customer requests

· Sanitize restaurant

· Work cashier counter

· Train new employees

· Money inventory before and after shift

· Send daily reports to other stores

Education

Registered Behavioral Technician -

07.2022

Licensed Practical Nurse -

Pima Community College
Tucson, AZ
06.2014

New Mexico State University - Biology

New Mexico State University
Las Cruces, NM
05.2011

Skills

  • Effective verbal and written communication
  • Dependable
  • Passionate
  • Empathetic
  • Detail-oriented
  • Adaptable
  • Self-motivated
  • Outstanding interpersonal skills
  • Team player
  • Integrity
  • Proficient time management
  • Punctual
  • Organizational skills
  • Positive work ethic

Affiliations

● Volunteer SW Rams Youth Football League. Snack bar sales assistant.

● Volunteer Sunnyside Little League Baseball. Assistant Junior Coach (5-7 year olds).

● Salpointe Catholic H.S. Las Posadas. Secured baked good donations.

● Volunteer Saint Monica Catholic Church. Assisted Catechism teacher with Confirmation class.

References

References available upon request.

Timeline

Clinical Operation Support Staff

La Frontera Center (Behavioral Health Clinic-SMI)
06.2023 - Current

Registered Behavioral Technician

Hopebridge Autism Therapy Center
07.2021 - 07.2022

Caregiver

Vida at Home
01.2021 - 07.2021

Caregiver

Aventas
10.2014 - 01.2018

Customer Service Representative

C3 Connect Call Center
08.2011 - 10.2012

Crew Member

Wendys Restaurant
07.2008 - 08.2010

Registered Behavioral Technician -

Licensed Practical Nurse -

Pima Community College

New Mexico State University - Biology

New Mexico State University
Erica Yesenia Sanchez