Eric B. Williams
MEMPHIS,TN
Summary
Goal-oriented professional with strong leadership capabilities, with the ability to track and direct complex projects from concept to fully operational status. Strong planner with proven organizational skills, highly motivated, punctual, and detail-directed problem solver, with the ability to multitask and meet tight deadlines without compromising quality. Excellent interpersonal skills, with the ability to understand, empathize and interface effectively with customers, employees and senior management. Office Management Staff Development & Training Report & Documentation Preparation Teambuilding & Supervisor Spreadsheet & Database Record Management Administration
Overview
16
16
years of professional experience
1
1
Certification
Work History
QA Specialist
Westhill Global
Atlanta, GA
06.2024 - 05.2025
- Reviewed and approved quality-related documents, ensuring compliance with internal and external standards.
- Reviewed customer insurance claims to ensure accuracy and completeness of information.
- Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.
Property Desk Adjuster
RYZE Claim Solutions
Tampa, FL
10.2023 - 03.2024
- Investigated and analyzed property damage claims to determine coverage, liability, and damages.
- Determined liability by reviewing policy documents, contracts, and other relevant documents.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
Claims Desk Adjuster
LOZANO INSURANCE ADJUSTERS
01.2021 - 12.2022
- Worked CAT Claims
- Review all claims within the guidelines of company policy and authority
- Reconcile estimates and supplement to settlement
- Maintained a high level of productivity, confidentiality and customer service
- Established communication with insureds, contractors and restoration vendors
- Adjusted damaged property estimates, paid supplements and disbursed payments upon completion
Claims Commercial Field Adjuster
CIVIL LOGISTICS
09.2018 - 04.2020
- Inspect property damage for daily & catastrophe claims
- Scheduling insured, inspecting damaged property and recording findings
- Photographed property for accurately reporting of claims
- Analyzed damage to determine cost of loss
- Estimated damages utilizing Xactimate and Excel to prepare & complete all estimates
- Sketched damaged area
Claims Desk Adjuster
PLS
06.2018 - 09.2018
- Maintained a high level of productivity, confidentiality and customer service
- Established communication with insureds, contractors and restoration vendors
- Adjusted damaged property estimates, paid supplements and disbursed payments upon completion
- Identified and collected evidence and determined value to specific claim to properly assess conditions.
Reviewer & Desk Adjuster
EBERLS
07.2017 - 05.2018
- Performed in-depth reviews to check compliance with applicable laws, policies and regulations.
- Provided timely information and work output to supervisors and team members.
- Edited or rewrote written collateral and submitted for approval by supervisor or editor.
Claims Desk Adjuster
ONSITE CAT-AMFAM
09.2016 - 03.2017
- Used discretion for claims handling at a high-volume capacity
- Maintained a high level of productivity, confidentiality and customer service
- Established communication with insureds, contractors and restoration vendors
- Adjusted damaged property estimates, paid supplements and disbursed payments upon completion
Claims Desk Adjuster & Reviewer
Texas Windstorm Insurance Association
04.2015 - 08.2016
- Review all claims within the guidelines of the company policy and trusted authority
- Established communication with insureds, contractors and adjusting vendors regarding settlement
- Perform quality assurance and audits
- Adjusted damaged property estimates, paid supplements and disbursed payments upon completion
Claims Desk Adjuster
Onsite CAT - AMFAM
07.2011 - 12.2014
- Investigate and adjust residential property claims
- Adjust all claims within the guidelines of the company policy and trusted authority
- Maintained a high level of productivity, confidentiality and customer service
- Established communication with insureds, contractors and restoration vendors
- Adjusted damaged property estimates, paid supplements and disbursed payments upon completion using Xactimate, Xactanalysis and Payment Tracker
Field Claims Adjuster
Crawford & Company
06.2009 - 07.2011
- Inspect property damage for daily/catastrophe claims
- Daily activities included scheduling insured, inspecting damaged property, record findings including:
- Photographed property for accurately reporting of claims
- Analyzed damage to determine the cost of loss
- Estimated quantity damage utilizing Xactimate and Excel to prepare/complete all estimates
- Sketched damaged area to determine the location of loss
Education
All-Lines Adjuster License -
THE ADJUSTER SCHOOL
Business Administration
Morris Brown College
Skills
- Xactimate 25, 27, 28
- Marketing & Sales
- Microsoft Word
- Microsoft Excel
- Windows
- Microsoft Outlook
Certification
Texas License# 2987657
Florida #W463370 (Other License as needed)
Citizens Certified
TWIA certified
Cypress certified
Tower Hill Certified
Timeline
QA Specialist
Westhill Global
06.2024 - 05.2025
Property Desk Adjuster
RYZE Claim Solutions
10.2023 - 03.2024
Claims Desk Adjuster
LOZANO INSURANCE ADJUSTERS
01.2021 - 12.2022
Claims Commercial Field Adjuster
CIVIL LOGISTICS
09.2018 - 04.2020
Claims Desk Adjuster
PLS
06.2018 - 09.2018
Reviewer & Desk Adjuster
EBERLS
07.2017 - 05.2018
Claims Desk Adjuster
ONSITE CAT-AMFAM
09.2016 - 03.2017
Claims Desk Adjuster & Reviewer
Texas Windstorm Insurance Association
04.2015 - 08.2016
Claims Desk Adjuster
Onsite CAT - AMFAM
07.2011 - 12.2014
Field Claims Adjuster
Crawford & Company
06.2009 - 07.2011
All-Lines Adjuster License -
THE ADJUSTER SCHOOL
Business Administration
Morris Brown College
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