Summary

Overview

Work History

Education

Skills

Accomplishments

Work Availability

Quote

Timeline

Eric C Newey

E-comm Business Operations Manager

Lauderhill,FL

Summary

As a hard-driving and creative business leader with a proven track record in strategic business planning, team development, and successful customer and business demand management, this individual demonstrates articulate, forward-thinking, and resourceful qualities when meeting unique needs. With a unique background in e-commerce, logistics, and wholesaling, this skilled manager and trainer can develop employees at all levels. They possess an engaging demeanor that allows for successful leadership and mentorship of teams in even the most demanding environments.

Overview

years of professional experience

years of post-secondary education

Work History

Owner & Operator

ECN Enterprises LLC

Fort Lauderdale, FL

02.2020 - 02.2023

Operations Management: Managed day-to-day operations of an annual 7-figure e-commerce business, overseeing all aspects of the company, including purchasing, inventory management, and order fulfillment.
Product Sourcing: Sourced and purchased various products from central distribution centers nationwide, developing relationships with vendors and suppliers to negotiate favorable pricing and delivery terms.
Vendor Management: Developed and maintained strong relationships with vendors and suppliers, negotiating favorable pricing and delivery terms, managing vendor performance, and ensuring quality standards were met.
Inventory Management: Oversaw inventory management, ensuring accurate stock levels and forecasting demand.
Fulfillment Processes: Implemented an efficient order fulfillment process to ensure timely delivery of products to customers.
Inventory Tracking: Implemented a sophisticated inventory tracking system to streamline operations, reduce errors, and increase productivity. This included monitoring stock levels, tracking product movement, and managing product data.
Team Management: Managed a team of 30 warehouse workers responsible for packaging and shipping orders to customers. Responsibilities included training, scheduling, and performance management.
Shipping and Logistics: Developed and implemented shipping and logistics strategies to optimize delivery times and reduce shipping costs. This included negotiating with carriers and managing relationships with shipping partners.
Packaging: Maintained an efficient packaging process, ensuring that products were shipped safely and securely to customers. This included overseeing packaging materials, ensuring proper labeling, and managing quality control.
Customer Service: Managed customer inquiries and complaints, resolving issues promptly and to the customer's satisfaction. This included responding to customer emails, phone calls, and online reviews.

Co-Owner & Operator

Rise ‘N Shine LLC

Clearwater, FL

03.2016 - 12.2019

Online Marketing: Developed and implemented online marketing strategies resulting in a 30% increase in website traffic and a 25% increase in YOY sales.
Logistics Management: Oversaw the shipping and delivery of products to customers, ensuring timely and accurate fulfillment while minimizing costs and maintaining quality standards.
Supply Chain: Coordinated with third-party logistics providers, managed inventory levels, and monitored supply chain performance to identify and address bottlenecks or inefficiencies.
Operations Management: Managed daily operations, supply chain, inventory, and customer service.
Market Research: Conducted market research and competitor analysis to identify growth opportunities.
Product Launches: Created and executed successful product launch plans to increase revenue.
Partnership: Collaborated with external partners and vendors to develop and manufacture new products, packaging, and branding.
Influencer Marketing: Established and maintained relationships with key influencers and bloggers for increased brand visibility and engagement.
Social Media Management: Managed social media accounts, created content, and analyzed engagement data.
Analytics: Monitored and analyzed the website and social media analytics to optimize digital marketing efforts.
Email Marketing: Developed and managed email marketing campaigns to optimize conversions.
Customer Service: Provided exceptional customer service, resolving issues and ensuring satisfaction.
Team Management: Managed and coached a team of virtual assistants for productivity and efficiency.
Product Development: Conducted market research to identify new product opportunities.
Internal Coordination: Coordinated with my internal team to ensure alignment of business goals and objectives.
Inventory Management: Developed and maintained a product catalog of 25 products and monitored sales data and inventory levels.
Budget Management: Managed budgets, adjusted strategies, and implemented new initiatives to maximize ROI.

Administrative Manager

Right On Time Documents

Nashville, TN

03.2016 - 12.2016

File Processing: Managed over 20 file requests per day, increasing the overall output of finished client requests by 35%.
Document search and retrieval: Conducted thorough investigations of physical and digital document archives to locate requested information in a timely and accurate manner.
Quality control and assurance: Conducted quality control checks on retrieved documents to ensure they met specified criteria, such as accuracy, completeness, and legibility.
Database management: Maintained and updated document databases to remain current and relevant while providing security and confidentiality of sensitive information
Client communication and customer service: Communicated with clients to understand their document retrieval needs and provided timely updates and feedback throughout the retrieval process, ensuring high customer satisfaction
Process improvement: Identified opportunities for process improvement and implemented changes to increase efficiency and accuracy in document retrieval operations.
Verification: Verified customer information for orderly, up-to-date online systems.
Reporting: Updated reports, managed accounts, and generated reports for the company database.

Uniform Procurement and Distribution Manager

Church Of Scientology

Clearwater, FL

06.2012 - 01.2016

Procurement: Procured high-quality uniforms and garments for 3000 employees at competitive prices.
Supplier Management: Developed and managed supplier relationships for timely delivery and optimal pricing.
Process Improvement: Streamlined the uniform ordering process, reduced errors by 15%, and decreased order processing time by 14 days on average.
Cost Savings: Negotiated contracts with vendors, saving the organization 20% in uniform costs.
Team Management: Managed a team of 7 responsible for ordering, inventory management, and uniform distribution to 17 facilities.
Compliance: Conducted weekly audits to ensure compliance with policies and procedures.
Distribution: Coordinated uniform fittings and distribution events across multiple locations.
Customer Service: Responded to employee questions and concerns regarding uniform sizing, style, and quality.
Budgeting: Monitored and managed a weekly uniform budget to ensure cost-effectiveness.
Sustainability: Developed a uniform recycling program to promote sustainability and reduce waste.

Education

Certifications - Computer Software And Media Applications

School of Self-Taught

Clearwater

07.2016 - Current

Notary Public - Notary Public

National Notary Association

Chatsworth, CA

Jan 2022 - 02.2022

High School Diploma (GED) -

Canyon Oaks Ranch School

Pasadena

06.2003 - 02.2006

Skills

My unique background has equipped me with the skills, experience, and proficiency of the following:

E-commerce Platforms: Shopify, Amazon, eBay, & Etsy

CRM Software: SalesforceAccounting and Finance Software: QuickBooksShipping and Logistics Software(s): FedEx Ship Manager, UPS WorldShip, Easypost, DHL, USPS & ShipStationEmail Marketing and Automation Software: Mailchimp & HubSpotProject Management Software: Trello, Basecamp, Slack & DiscordData Analysis and Reporting Software: Google Analytics & ExcelSocial Media Management Software: HootsuiteAdvertisement Software: Google Ads, Facebook Ads & Amazon Advertising

Contract Management

Operations management

Relationship building

Strategic planning

Profit and Loss

Verbal and written communication

Budget development

Accomplishments

Customer Satisfaction: Developed and implemented a customer satisfaction program, measuring customer feedback and improving the customer experience (averaging 4.8 stars). This included gathering customer feedback, analyzing data, and implementing improvements to the customer experience.
Returns Management: Implemented a returns management system, ensuring that returns were processed efficiently and customers received refunds promptly. This included managing product returns, handling customer inquiries, and overseeing refund processing.
Product Trends: Monitored industry trends and adjusted product offerings to remain competitive and meet customer demand. This included staying current on industry trends, analyzing sales data, and making strategic product decisions.
Sales Analysis: Analyzed sales data and metrics to identify opportunities for growth and improvement. This included monitoring sales performance, identifying trends, and making data-driven decisions to improve sales.
Promotional Strategies: Collaborated with marketing teams to develop promotional strategies and increase sales. This included developing marketing campaigns, managing advertising budgets, and executing marketing initiatives.
Shipping Carrier Relationships: Maintained strong relationships with shipping carriers to negotiate favorable rates and improve shipping services. This included managing shipping contracts, negotiating rates, and communicating with carrier representatives.
Inventory Management: Used Microsoft Excel to develop inventory tracking spreadsheets.
Production Quality Assurance: Resolved product issues through consumer testing.
Management: Supervised a team of up to 30 staff members.

Work Availability

monday

tuesday

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thursday

friday

saturday

sunday

morning

afternoon

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